LOST ADDRESS BOOK & CALENDAR INFO IN MS OUTLOOK 2003 (on PC) DURING HOT SYNC TO PALM TREO 650 - AND CAN't FIND IT - HELP!!!
Posted on 2006-11-17
Good Morning Family,
I have a client who desperately needs to relocate his Address Book & Calendar information on his PC in Microsoft Outlook 2003.
First the specs:
- Windows XP Home Edition Sp2
- Microsoft Outlook 2003
- Palm Treo 650 (service with Verizon)
Here's how it all went down:
Appearently my client had some issues with the functionality of his Treo 650, and called Verzon for help.
My client placed the Treo in the normal cradle, did a "hot sync" FROM THE TREO TO THE PC. Good to go. Everything was transferred to the PC sucessfully.
Afterwards, he was instructed (by the Verizon tech) to do a "Hard Reset" and delete the info on the Treo. Ok. No sweat.
He was then instructed to do a "hot sync" again, this time FROM THE PC TO THE TREO. Alllrightee then.
Suddenly (in the middle of the transferrring process) for some obscure reason, the "hot sync" came to a halt.
My client checked his Treo to ascertain that "some" of the desired information has successfully transferred, BUT NONE OF THE ADDRESS BOOK OR CALENDAR INFO TRANSFERRED!
When my client went to look back on his PC, to his horror he could find NONE OF THE ADDRESS BOOK OR CALENDAR INFO - ANYWHERE!!!
MY MILLION DOLLAR QUESTION..... WHERE IS IT?!?!? AND/OR HOW IN THE SAM HILL DO WE RESTORE IT!!!
The solution to this problem is critical, because my client has obviously (at least temporarily) lost all of his appointments and contacts.
YOUR HELP WOULD BE APPRECIATED SO VERY MUCH!!!
A THOUSAND THANK YOU's!!!
p.s. the client had not manually deleted anything, and nothing is in the Recycle Bin