?
Solved

Remote Desktop no longer works for VPN clients after power outage.

Posted on 2006-11-17
3
Medium Priority
?
660 Views
Last Modified: 2009-07-29
My remote users cannot access any computers on the office network using Remote Desktop.  It says that the specified PC cannot be found.  Everything worked fine up until yesterday when the office lost power.  The network consists of a Cisco PIX, 3 switches, 3 servers, and about 15 local computers.  I do not know who their Internet provider is.  The situation with Remote Desktop after the office got power is as follows:

1.  I can use RDP from any machine to any other machine (even to other sites) while directly connected to the network.
2.  I can use RDP to any different company's network after connecting with the VPN.
3.  I can connect to the office network using the VPN connection from home or anywhere else.
4.  While connected to the office network via VPN I cannot ping any office machine.
5.  While connected to the office network via VPN I cannot RDP into any office machine.
6.  While connected to the office network via VPN I cannot connect to any office machine using RealVNC.
7.  I am getting a correct IP address from the PIX firewall.
8.  I have rebooted the PIX twice, but the problem persists.
9.  I have rebooted one of the switches, but the problem still persists.
10.  I looked at the configuration file for the PIX firewall and it was not changed from the original setup.

At this point, I am not sure what could be causing the problem.  Can anyone help me with this problem?  Thanks!
0
Comment
Question by:Bosaloski
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 6

Accepted Solution

by:
gvlob earned 750 total points
ID: 17966742
It sounds like it could be either a routing problem or a dns problem. Can you ping with IP addresses? If not then it's a routing problem.
0
 
LVL 51

Expert Comment

by:Keith Alabaster
ID: 17967370
2.  I can use RDP to any different company's network after connecting with the VPN.
3.  I can connect to the office network using the VPN connection from home or anywhere else.
4.  While connected to the office network via VPN I cannot ping any office machine.

Am I missing something here?
0
 

Author Comment

by:Bosaloski
ID: 17982168
After a couple of hours after posting this question, the problem fixed itself and I could Remote Desktop into any machine on the remote network.  I really don't know why it started working, but my users are happy and so am I.  Thanks for the responses.
0

Featured Post

Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A brief overview to explain gateways, default gateways and static routes OR NO - you CANNOT have two default gateways on the same server, PC or other Windows-based network device. In simple terms a gateway is formed when a computer such as a serv…
Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question