mail server c ommunication problem
Posted on 2006-11-17
We are using a windows 2003 server with around 8 XP workstations. We are not using exchange server, and the outlook 2000 clients collect mail directly from our mail server. The problem we have is that the mail server seems to keep disappearing.
The outlook client reports an error, and when we then try and ping the mail server, it just times out. When the connection is working OK, we can ping the mail server OK.
Has anyone got any ideas as to why this should be happening?
Our broadband connection is OK, ie we can access the internet OK. Our website and mail server are hosted by a different company to the ISP, ie our website is not hosted by the ISP who we connect to the Internet through. They tell me that we have a shared IP address for our website, so when we enter the assigned IP address, we do not get our website, only generic web page for their company.
I have tried to collect mail, using a connection away from our site, and this seems to work OK.
In addition, we cannot use the www. prefix with our own domain name, as it produces the dreaded "page cannot be displayed" web page. If we enter ourdomain.co.uk without it, it works fine. This only happens with our domain name, no other sites have a problem.
I mention this as I thought the 2 may be related.
Any help you can give would be appreciated.