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can't print from windows 2000 client, some driver files are missing or incorrect..

Posted on 2006-11-17
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Last Modified: 2010-05-18
I have one Windows 2000 client that can not print to any of my network printers.  The printers all show up as connected but when you try to print from any application or do a test page, the following error message comes up: "test page failed to print. Would you like to view the print trouble shooter for assistance? some driver files are missing or incorrect; reinstall the driver or try the lastest version.  I have deleted and reinstalled all of the printers with no change.  The drivers are all comming from the 2000 print server and are the same on all of the pc's.  Everything prints from every other Pc except this one.  We have two HP lasers, two Xerox lasers, an HP inkjet and two HP plotters.  The error message is the same for all.
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Question by:mmaggitti
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13 Comments
 
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Expert Comment

by:jimmymcp02
ID: 17967840
can the user log in at another pc and print?
perhaps he does not have the suffient right to use the printer.
test and post back
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Author Comment

by:mmaggitti
ID: 17967994
Thanks, that was not it.  I logged the user on to another Windows 2000 PC and he could print without problem.
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by:jimmymcp02
ID: 17968201
it sounds like a corrup profile then you should recreate the profile and test
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by:jimmymcp02
ID: 17968232
wait did you try printing with a different account from this computer?
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LVL 27

Expert Comment

by:David-Howard
ID: 17968326
You might try using drivers other than the ones that are located on the server.
You could also perform a quick test to find out if it simply driver based or a possible OS, etc. file corruption.
Choose one of the HP laser printers and change the driver on the problem pc to an HP3 driver. This is a generic driver that will give you basic printing capabilities. If that print driver works, then you might want to download the appropriate HP drivers from the HP, install and test.
David
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Author Comment

by:mmaggitti
ID: 17971156
logging on as a different user (administrator) did not help
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LVL 35

Expert Comment

by:Nirmal Sharma
ID: 17977335
Perform a sfc /scannow from safe mode on this computer.

May be system modules are in conflict with Printer modules.

Does it print when printing from dos prompt? dir > prn  - Dir command does not use Win32 sub-system. (GDI32 calls).

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Author Comment

by:mmaggitti
ID: 17979220
I tried different drivers, not from server, did not help.
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Author Comment

by:mmaggitti
ID: 17979269
The last suggestion looks like a good one but the problem was solved.  I can't explain it though.  The only thing I did was reboot the Windows 2000 print server.  After the reboot, all of the printers on this PC worked.  It is conceivable that there could be a problem on the server that was solved by the reboot but it does not make any sense that only one user was affected.  Thanks to everyone for trying to help.
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by:Nirmal Sharma
ID: 17983747
Interesting...
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by:Nirmal Sharma
ID: 18409676
Please either post a request in Community Support to close this question or Accept/Split points.
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