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can't print from windows 2000 client, some driver files are missing or incorrect..

Posted on 2006-11-17
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Last Modified: 2010-05-18
I have one Windows 2000 client that can not print to any of my network printers.  The printers all show up as connected but when you try to print from any application or do a test page, the following error message comes up: "test page failed to print. Would you like to view the print trouble shooter for assistance? some driver files are missing or incorrect; reinstall the driver or try the lastest version.  I have deleted and reinstalled all of the printers with no change.  The drivers are all comming from the 2000 print server and are the same on all of the pc's.  Everything prints from every other Pc except this one.  We have two HP lasers, two Xerox lasers, an HP inkjet and two HP plotters.  The error message is the same for all.
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Question by:mmaggitti
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by:jimmymcp02
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can the user log in at another pc and print?
perhaps he does not have the suffient right to use the printer.
test and post back
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by:mmaggitti
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Thanks, that was not it.  I logged the user on to another Windows 2000 PC and he could print without problem.
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by:jimmymcp02
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it sounds like a corrup profile then you should recreate the profile and test
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by:jimmymcp02
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wait did you try printing with a different account from this computer?
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by:David-Howard
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You might try using drivers other than the ones that are located on the server.
You could also perform a quick test to find out if it simply driver based or a possible OS, etc. file corruption.
Choose one of the HP laser printers and change the driver on the problem pc to an HP3 driver. This is a generic driver that will give you basic printing capabilities. If that print driver works, then you might want to download the appropriate HP drivers from the HP, install and test.
David
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by:mmaggitti
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logging on as a different user (administrator) did not help
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by:Nick Sui
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Perform a sfc /scannow from safe mode on this computer.

May be system modules are in conflict with Printer modules.

Does it print when printing from dos prompt? dir > prn  - Dir command does not use Win32 sub-system. (GDI32 calls).

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by:mmaggitti
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I tried different drivers, not from server, did not help.
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by:mmaggitti
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The last suggestion looks like a good one but the problem was solved.  I can't explain it though.  The only thing I did was reboot the Windows 2000 print server.  After the reboot, all of the printers on this PC worked.  It is conceivable that there could be a problem on the server that was solved by the reboot but it does not make any sense that only one user was affected.  Thanks to everyone for trying to help.
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by:Nick Sui
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Interesting...
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by:Nick Sui
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Please either post a request in Community Support to close this question or Accept/Split points.
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