Norton Goback on a usb external drive. Possibly lost data please help.
Posted on 2006-11-17
I have a client that had their desktop just stop working. He took the hard disk out and put it in an external usb drive hoping to get to read the data. Well he can't read the data.
I took the drive out made it the master and tried to boot off it in a desktop and it goes quickly to "The blue screen of death" then goes to NORTON GOBACK.
GoBack gave me the option to change to another time. I went back to 3 days ago and it just rebooted. It then went back to the GoBack screen on the reboot. I went back 5 days and it seem to work correctly.
The problem is it just goes back to the safe mode / boots windows normal text screen. I've tried every option and nothing.
If I disable the GoBack would that help? Would I loose all the history of data and still have the data from 5 days ago? The customer doesn't want to loose his info.
Any help would be great.