Intermittent failure of sending and receiving email
Posted on 2006-11-17
I have an employee that was just moved to another state to open a new office. He went with his new notebook with his email set up and testing just fine. He called saying he could receive email but not sent it. After walking through the settings, we verified everything and pressed the test settings option and all tested fine. That was this morning and he continued and sent email this morning. This afternoon he cannot receive or send email. When we run the test settings option the first 3; establish network connection, find outgoing mail server(STMP) and find incoming mail server (POP3). But, the last 2 options do not pass; Log on to incoming mail server (POP3) and Send test email message.
How can you send email and receive for 1/2 the day and then it not work for the second half of the day. I have had them reenter everything. I even tried a different set up like my personal one and get the same response.
I added their account to my workstation and all checked out fine, all five points got a green check.
This employee is in a hotel connecting from their Internet connections.
What could be causing this problem?