Link to home
Start Free TrialLog in
Avatar of Alan Silverman
Alan SilvermanFlag for United States of America

asked on

Why can't I connect wirelessly when I can connect via ethernet card?

My client has a Toshiba Satellite psm42u laptop.  I set it up for her about two weeks ago.  Everything worked.  She came back with it today and can't get on Internet via wireless but the wired works fine.  
The router is giving an ip address and a strong signal.  Certain functions work, like downloading microsoft updates, but email, firefox, ie, and updating avg antivirus doesn't.  They can't connect
the ip address to a valid website.  I disabled and enabled the adapter, ran Panda activescan and LSP fix and couldn't find anything, then did a restore back to about a week ago.  Still no luck.  
Thanks,
Al
ASKER CERTIFIED SOLUTION
Avatar of _iskywalker_
_iskywalker_

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Avatar of masnrock
masnrock
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Alan Silverman

ASKER

I finally did a repair install of windows and got back the wireless connection.  Since I'm not sure exactly what did it, splitting points.
Thanks,
Al