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5 second Hanging Office 2003

Posted on 2006-11-18
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Last Modified: 2010-04-08
Suddenly my Outlook 2003 started hanging for every 5 seconds, then it resumes normalcy again goes into "hang" mode. everytime this happens, the processor usage by outlook goes till 50%.

it has symantec antivirus add-in, google toolbar add-in and microsoft exchange server add-in. the last thing i did, i remember, was installing the outlook junk filter update from automatic update.

everytime i open outlook this has become a huge problem, tried everything, disabling add-ins, changing settings etc etc

I also tried disabling the microsft exchange views on the personal folders properties menu. but nothin helps.

any suggestions?????
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Question by:rookie_in
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Author Comment

by:rookie_in
ID: 17970850
by the way, i have two accounts, one pop gmail and another imap of my university account. both worked fine till yesterday when this problem first appeared.
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LVL 18

Expert Comment

by:Frankco
ID: 17971194
Hi rookie_in,

How large is your pst file? If it becomes too large Outlook will periodically hang and the memory usage will go up.
If your pst file is too big, archive some of you email.

Another thing to concider is network latency. You can lower the time out to see if things improve.

From MS:
This problem occurs because of network latency. When you work with an e-mail message on an Internet Message Access Protocol (IMAP) server, no other action in Microsoft Outlook occurs until the current action that is being processed is finished. If you do not want to wait for the process to complete, the only way to stop the process is to force Outlook to shutdown in Windows Task Manager.

RESOLUTION
To work around this problem, you can wait for the IMAP process to complete or shorten the length of time that Outlook waits before timing out.

To shorten the length of time that Outlook waits before timing out, follow these steps:
1. Click Tools, and then click E-mail Accounts.
2. Click View or change existing e-mail accounts.
3. Click Next.
4. Select the IMAP account, and then click Change.
5. Click More Settings, and then click the Advanced tab.
6. Move the slider in the Server Timeouts section toward the left to shorten the time Outlook waits before timing out.
7. Click OK, click Next, and then click Finish to close the E-mail Accounts dialog box.

My gut feeling though is that Symantec is causing the problem. Even though you disabled the addins, disable all of the Email Auto protect settings in Norton and test. These settings are in the configure section of Norton.

Let us know how you do.
cheers,
frankco
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Author Comment

by:rookie_in
ID: 17972402
I have deleted most of the mails and now the number of mails is fewer but the outlook.pst file is still huge (63Mb) and it increased in fact by 1 Mb when i deleted many mails!!!

regarding the network latency, i have reduced it to 1min now outlook hangs every 6sec or so but doesn remain long in tat mode, i.e, it resumes normalcy immediately. and the processor usage too has dropped to max 29% for every 5-6 secs.

symantec antivirus add-in was working fine earlier, i.e., b4 two days.. no probs with tat!
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LVL 18

Accepted Solution

by:
Frankco earned 300 total points
ID: 17974672
Hi rookie_in,

Make sure Windows and Office 2003 are up to date with patches. Go to Microsofts website and click the Windows update and install the patches then, the Office update link. There have been a few fixes for problems with Outlook hanging.

Register inetcomm.dll by clicking the Start  button and select  Run. Type regsvr32 INETCOMM.DLL
Also, Click Help ~ Detect and repair.

If that doesn't work:
Create a new profile and see if it hangs from there. You will keep your old profile. You will just select the new one when you launch Outlook.

1. Click Start, and then click Control Panel.
2. Double click the mail icon. If you do not see the mail icon, click Switch to Classic View.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click Add. (this will allow you to keep existing profile).
5. Type in a name for the new profile in and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
7. Click the appropriate server type for your new e-mail account, and then click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.

If that works copy your emails to the new profile.

If that doesn't work repair your pst.
You can find the Inbox Repair Tool, scanpst.exe, here:
C:\Program Files\Common Files\System\MSMAPI\1033
or
C:\Program Files\Common Files\System\Mapi\1033
Double click it and browse to your pst file located here:
C:\Documents and Settings\<login name>\Local Settings\Application Data\Microsoft\Outlook

If that doesn't work:
Click Tools ~ Options ~ Mail setup ~ Send and Receive. Check the time for send and receive. The default is 5 minutes.
Click Tools ~ Options ~ Email Options ~ Advanced E-Mail Options check the auto save unsent time. The default is 3 minutes.

If that doesn't work:
As a test click Tools ~ Options ~ Other and uncheck Enable Person Name smart tag and ucheck Display Present status in from field.

Just a note: reset your time out back to where it was, since this did not help.

cheers,
frankco













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Author Comment

by:rookie_in
ID: 17974883
Hey Frankco

Quite many options!!

Yes, first i did most of the stuff u asked me to, here are the results,

1. New profile with same email accounts doesn't hang, not even processor usage. Does that mean, settings in the old profile were the culprit?

I copied old profile to another new profile with same pst files, but this time, the same hang (processor usage-30% slight delay)

2. Did the regsvr thing, and also, mail setup settings. No change.

3. Detect and repaired used once already to no avail.

4. ran scanpst on all pst files, no errors.

Does this mean that the options for the old profile were causing the problem? Cos other than that email accounts are same!!
Or should I start with new pst files?

BTW, I have autoarchive on, and it ran one time till date with an archive.pst file to its credit.

Thanx for ur time, hope to few more suggestions :)
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Author Comment

by:rookie_in
ID: 17974898
how do i copy the emails to the new account and also i have few filters setup, can they be copied too?
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Author Comment

by:rookie_in
ID: 17974899
and... how do i set default settings to all options in Tool>Options without changing each n every value?
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LVL 18

Expert Comment

by:Frankco
ID: 17975543
Hi rookie_in,

It certainly looks like something in your old profile is causing the problem. Perhaps we could figure what it is but, the simplest solution would be to use the new profile.

To move your emails to the new profile open the old pst:
Click File Data file management
Click Add and select Office Outlook personal folders file .pst
Browse to your old pst if it does not show and select it, then click OK
You will now have two sets of personal folders in your navigation window.
Create any folders in the new pst file that existed in the old one.
Moving emails is done by selecting and moving them to the new pst file.
When you are done, remove the old data file by going to File ~ Data file management, select the old one and remove.

The filters or view will need to recreated in the new pst. Hopefully there are not to many.

You should need to only change the default values by typing in the settings. 5 minutes for Send and Receive, 3 minutes for auto save. Since you are not on Exchange leave the Enable Smart tag and display status unchecked.

cheers,
frankco


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Author Comment

by:rookie_in
ID: 17976232
ThanQ frankco!! But i ll still be happy if I could sort why it's happening...
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