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This only occurs when the use sends to an external address ie internet email ? &nbsp; If it was the form color the symptoms should also show in Lotus Notes internal emails.<br />
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Does the user have a html signiture file that may be setting the background to red ?
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This only occurs when the use sends to an external address ie internet email ?   If it was the form color the symptoms should also show in Lotus Notes internal emails.

Does the user have a html signiture file that may be setting the background to red ?

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You should try to open the sender mailfile, then select Tools -&gt; Preferences -&gt; Colors to see if there is any color setting there 
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You should try to open the sender mailfile, then select Tools -> Preferences -> Colors to see if there is any color setting there

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When a certain user sends a mail to an external email address, the mail arrives with a bright red background color.<br />
We can't find the correct client setting where the background color is generated.<br />
Where do we look ?
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When a certain user sends a mail to an external email address, the mail arrives with a bright red background color.
We can't find the correct client setting where the background color is generated.
Where do we look ?

External mail arrives with red background color

Lotus Software produced the Lotus 1-2-3 spreadsheet program, and later developed Lotus Notes, a groupware and email system. Following its acquisition by IBM, the Notes and Domino client/server collaborative platform were expanded to include functions such as email, calendars, to-do lists, contacts management, teamrooms, discussion forums, file sharing, microblogging, instant messaging, blogs, and user directories. IBM also release SmartSuite, a comprehensive office suite, and followed that with Symphony, unrelated to the Lotus suite of the same name.