Link to home
Start Free TrialLog in
Avatar of southmountain
southmountain

asked on

Sound Card issue

Hello, Experts,

I got an urgent question and ask for help.

I bounght a computer with no system installed. I did not buy sound cardI (I remember so, please show me how to verify).

I installed Windows XP by myself.

Last week I tried to install VMWare workstation. It gave me the prompt:

The default sound device cannot be opened:
A device ID has been used that is out of range for your system.
Virtual device sound will start disconnected.

I have another similar message when initially install VMWare on my desktop:
Sound Card adress is out of range.

Please help me what should I do?

Thanks millions!
Avatar of nobus
nobus
Flag of Belgium image

first - did you install the motherboard drivers? if not do so.
you can find them on the manufacturer's website, or post the model here - we'll help you
Avatar of southmountain
southmountain

ASKER

Thanks, nobus.

Here is my order information based on my documents:
///////////////////////////////////////////////////////////////////////////////////////////////////////////////
BOLData Xtreme D155 Series
 
 
  Intel Pentium 4 processor 560 w/ HT Technology (3.6GHz / 800MHz FSB / 1MB cache)

  Intel 915G Express Chipset with 800MHz FSB/1 PCI-E x16/1 PCI-E x1/2 PCI/USB 2.0/SATA

  2GB PC3200 (400MHz) DDR SDRAM (2 DIMMs)

  3Ware 9500S-4LP (4-channel) SATA RAID Controller (supports RAID 0, 1, 10, 5, JBOD)

  250GB Serial ATA (SATA) Hard Disk Drive (7200 RPM / 8MB cache)

  NVIDIA GeForce 6200 PCI Express 16MB DDR/128MB UMA

  Workstation Chassis w Enermax   325W Silent PS / Front USB (x2) & Firewire ports

  Pioneer DVR-110 Double Layer 8.5GB (4X)16X DVD+RW/+R DVD-RW/-R 40x24x40 CDRW  

  Integrated 6-channel High Definition Audio

  Integrated Intel 10/100/1000 Gb LAN Network Interface

  USB 2.0 PCI Card with 5 ports

  1.44MB Floppy Disk Drive

Microsoft Multimedia Keyboard PS/2

Microsoft Wheel Optical Mouse USB

No Operating System

 
that is no answer to my Q : did you install the mobo drivers ?
Thanks. nobus.

I have a CD called P5GD1-VM series (Intel 915 Chipset support CD Rev.83.06).
I think I installed it.

Is this the one you talked about?

Can I reinstall it again?

Thanks,
yes and yes.
alternatively, you can look on the asus site for upgraded drivers :
http://support.asus.com/download/download.aspx?modelname=P5GD1-VM&SLanguage=en-us
Thanks. nobus.

Could you please give me some explanation?

If you notice my hardware configuration, I did not but Sound Card. Does this belong Audio?



>>   Integrated 6-channel High Definition Audio << this tells me you have an integrated sound card on your mobo. You can verify it easily with the 3 couloured input jacks : black, red and green
Thanks a lot.
I will re-install most recent driver Tonight.
Hello, nobus,

Do I need to reinsall all drivers such as BIOS, AUDIO etc.? or only update AUDIO?

I also noticed there is a item under Utitliy list:

ACPI driver for ATK 0110 virtual device

Do you know what is virtual device? Is this related with Virutal PC or VMWare things?

Thanks.
if the other drivers (like chipset) ere installed correctly, you need only to update the audio section
it is an ACPI driver for AI boost from ASUS; you find the driver for the tool here :  http://support.asus.com/download/download.aspx?modelname=P5GD1-VM&SLanguage=en-us
Hello, nobus,

I tried to install a new VMWare instance, I still got the same message:( after I updated the Audio driver from ASUS website.)

The default sound device cannot be opened: a device ID has been used is out of range for your system.
Virtual device sound will start disconnected.

I tried to look at in BIOS when OS started, I can not find anything related with the integrated channel-6 high definition audio.
I checked on Advanced Tab> Chipset, Onboard Devices Configuration, PCIPnp etc. I did not see anything related with Audio.

Can you please give me some help on this?

I am thinking about to buy a new sound card instead of using the integrated audio.

Thanks
did you install the chipset drivers?
ASKER CERTIFIED SOLUTION
Avatar of nobus
nobus
Flag of Belgium image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks nobus.

I am working on your suggestion right now. I wll also look at the BIOS to see if AUDIO setup enabled or not.
Will let you know soon.
i would DISable the azalia controller and test
Thanks. nobus.

I fixed this issue. I checked BIOS and enabled the two settings with Audio.
The I removed the audio driver and reinstalled again.

Now it is working.
Thanks.
ok - glad you've got it working