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Solved

Sound Card issue

Posted on 2006-11-18
17
4,444 Views
Last Modified: 2008-01-09
Hello, Experts,

I got an urgent question and ask for help.

I bounght a computer with no system installed. I did not buy sound cardI (I remember so, please show me how to verify).

I installed Windows XP by myself.

Last week I tried to install VMWare workstation. It gave me the prompt:

The default sound device cannot be opened:
A device ID has been used that is out of range for your system.
Virtual device sound will start disconnected.

I have another similar message when initially install VMWare on my desktop:
Sound Card adress is out of range.

Please help me what should I do?

Thanks millions!
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Comment
Question by:southmountain
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17 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 17974371
first - did you install the motherboard drivers? if not do so.
you can find them on the manufacturer's website, or post the model here - we'll help you
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Author Comment

by:southmountain
ID: 17984946
Thanks, nobus.

Here is my order information based on my documents:
///////////////////////////////////////////////////////////////////////////////////////////////////////////////
BOLData Xtreme D155 Series
 
 
  Intel Pentium 4 processor 560 w/ HT Technology (3.6GHz / 800MHz FSB / 1MB cache)

  Intel 915G Express Chipset with 800MHz FSB/1 PCI-E x16/1 PCI-E x1/2 PCI/USB 2.0/SATA

  2GB PC3200 (400MHz) DDR SDRAM (2 DIMMs)

  3Ware 9500S-4LP (4-channel) SATA RAID Controller (supports RAID 0, 1, 10, 5, JBOD)

  250GB Serial ATA (SATA) Hard Disk Drive (7200 RPM / 8MB cache)

  NVIDIA GeForce 6200 PCI Express 16MB DDR/128MB UMA

  Workstation Chassis w Enermax   325W Silent PS / Front USB (x2) & Firewire ports

  Pioneer DVR-110 Double Layer 8.5GB (4X)16X DVD+RW/+R DVD-RW/-R 40x24x40 CDRW  

  Integrated 6-channel High Definition Audio

  Integrated Intel 10/100/1000 Gb LAN Network Interface

  USB 2.0 PCI Card with 5 ports

  1.44MB Floppy Disk Drive

Microsoft Multimedia Keyboard PS/2

Microsoft Wheel Optical Mouse USB

No Operating System

 
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LVL 92

Expert Comment

by:nobus
ID: 17985629
that is no answer to my Q : did you install the mobo drivers ?
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Author Comment

by:southmountain
ID: 17987053
Thanks. nobus.

I have a CD called P5GD1-VM series (Intel 915 Chipset support CD Rev.83.06).
I think I installed it.

Is this the one you talked about?

Can I reinstall it again?

Thanks,
0
 
LVL 92

Expert Comment

by:nobus
ID: 17987269
yes and yes.
alternatively, you can look on the asus site for upgraded drivers :
http://support.asus.com/download/download.aspx?modelname=P5GD1-VM&SLanguage=en-us
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Author Comment

by:southmountain
ID: 17993103
Thanks. nobus.

Could you please give me some explanation?

If you notice my hardware configuration, I did not but Sound Card. Does this belong Audio?



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Expert Comment

by:nobus
ID: 17993978
>>   Integrated 6-channel High Definition Audio << this tells me you have an integrated sound card on your mobo. You can verify it easily with the 3 couloured input jacks : black, red and green
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Author Comment

by:southmountain
ID: 17995413
Thanks a lot.
I will re-install most recent driver Tonight.
0
 

Author Comment

by:southmountain
ID: 18007677
Hello, nobus,

Do I need to reinsall all drivers such as BIOS, AUDIO etc.? or only update AUDIO?

I also noticed there is a item under Utitliy list:

ACPI driver for ATK 0110 virtual device

Do you know what is virtual device? Is this related with Virutal PC or VMWare things?

Thanks.
0
 
LVL 92

Expert Comment

by:nobus
ID: 18007812
if the other drivers (like chipset) ere installed correctly, you need only to update the audio section
it is an ACPI driver for AI boost from ASUS; you find the driver for the tool here :  http://support.asus.com/download/download.aspx?modelname=P5GD1-VM&SLanguage=en-us
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Author Comment

by:southmountain
ID: 18060737
Hello, nobus,

I tried to install a new VMWare instance, I still got the same message:( after I updated the Audio driver from ASUS website.)

The default sound device cannot be opened: a device ID has been used is out of range for your system.
Virtual device sound will start disconnected.

I tried to look at in BIOS when OS started, I can not find anything related with the integrated channel-6 high definition audio.
I checked on Advanced Tab> Chipset, Onboard Devices Configuration, PCIPnp etc. I did not see anything related with Audio.

Can you please give me some help on this?

I am thinking about to buy a new sound card instead of using the integrated audio.

Thanks
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LVL 92

Expert Comment

by:nobus
ID: 18063016
did you install the chipset drivers?
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Accepted Solution

by:
nobus earned 500 total points
ID: 18063170
>>  I can not find anything related with the integrated channel-6 high definition audio  <<  look on the mobo manual pg 2-24 azalia controller is the audio section
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Author Comment

by:southmountain
ID: 18065125
Thanks nobus.

I am working on your suggestion right now. I wll also look at the BIOS to see if AUDIO setup enabled or not.
Will let you know soon.
0
 
LVL 92

Expert Comment

by:nobus
ID: 18066871
i would DISable the azalia controller and test
0
 

Author Comment

by:southmountain
ID: 18068579
Thanks. nobus.

I fixed this issue. I checked BIOS and enabled the two settings with Audio.
The I removed the audio driver and reinstalled again.

Now it is working.
Thanks.
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Expert Comment

by:nobus
ID: 18068898
ok - glad you've got it working
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