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Problem with wireless connection

Posted on 2006-11-19
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Last Modified: 2013-12-14
Hi,

I have a DSL wireless modem. I installed Firefox 2 on Friday and created a home network. My laptop is able to access the internet via the wireless modem but I can no longer access it via my PC. I am told no connection exists and am requested to create one. When I click connect it times out.

Does anyone know what might cause this? Or even how to rectify it?

Thanks
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Question by:sitecorp
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by:KennyLowe
ID: 17978543
Hi sitecorp,

Just need to get a bit more information in order to tackle this:

Is the PC connecting via a cable or wirelessly?

Does the PC have a wireless network card?

If you click start, then run and type cmd then click ok, a command prompt will appear - can you copy and paste the output you get when you type "ipconfig /all" (no inverted commas)?

Is windows firewall running on the PC?
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Author Comment

by:sitecorp
ID: 17978988
Hi,

No problem

The PC is connecting via a cable. The broadband itself seems to be working as my laptop which is connecting wirelessly is able to access the web perfectly.

The PC does not have a wireless card. It never did, and worked fine before.

As far as I'm aware windows firewall is running. If its not its because I have norton anti-virus and it might have configured the system so it runs a norton firewall instead of a standard windows one

Finally the cmd output is:

'ipconfig' is not recognised as an internal or external command, operable program or batch file.

That doesn't sound good! Hopefully you can help! Its rather annoying not having the net!

Thanks
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Expert Comment

by:ElrondCT
ID: 17982123
Sounds like you don't have TCP/IP installed on your computer, but that's basically not supposed to happen with XP, at least if you have a network adapter. Do you have a network adapter listed in Control Panel, Network Connections, in the category of "LAN or High Speed Internet"? If you look in Control Panel, System, Hardware tab, Device Manager, does Network Adapters show your network card operating normally (no yellow question mark or red & black X)? Was the PC doing Internet access previously?
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by:FriarTuk
ID: 17986151
try turning off the windows firewall & any other fire wall you may have like norton, if the connection works, then one of them was the problem.

try a differenct cat5 cable, make sure cables are securely plugged in, try another port on the router.

if you have the client for ms networks & tcp/ip installed properly, try taking out the nic & reseating it (if not built into to mobo), or try uninstalling the nic from the device manager & reboot to reinstall the drivers.

try resetting tcp/ip
netsh int ip reset c:\resetlog.txt  (http://support.microsoft.com/?kbid=299357)
or using the tool
http://www.spychecker.com/program/winsockxpfix.html
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by:FriarTuk
ID: 18052338
site, we need feedback.
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Author Comment

by:sitecorp
ID: 18252417
Sorry! I've been absent for a while. To be honest I ended up getting a new router off my ISP and reinstalled the set-up software and it worked perfectly. THanks for your help though.

I'd like to be fiar on this one - so what do you guys think the best approach with this question is? How do I clse it off?
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by:FriarTuk
ID: 18267906
since you solved it yourself, it is probably best to just request that this be paq'd & refunded.
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by:FriarTuk
ID: 18267922
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by:ElrondCT
ID: 18493830
PAQ/refund seems appropriate to me.
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by:DarthMod
ID: 18528189
PAQd, 75 points refunded.

DarthMod
CS Moderator
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