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SMC 8014 Gateway User Manual

Posted on 2006-11-19
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Last Modified: 2011-08-18
Where can I find a user manual for a SMC 8014 Broadband router? Comcast did not provide any supporting documention when they delivered this hardware. SMC's website does not list this model in their support section.
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Question by:rodthole
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Expert Comment

by:public
ID: 17984821
SMC8014W-G is clearly shown on the smc site.
http://www.smc.com/index.cfm?event=viewProduct&localeCode=EN_USA&pid=1505
Download manuals and firmware.
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Author Comment

by:rodthole
ID: 17988917
I found this link as well, but when I attempted to download the manual (or the firmware), I receive the following message:

Sorry, there were no downloads matching your search criteria.

I' ve also tried using the actual part numbers from the hardware with the same results. Comcast informs me that they do not have any documetation available even though SMC manufactured it specifically for Comcast, and SMC tech support has not been able to provide me with a URL that actually works.
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Expert Comment

by:public
ID: 17989738
There is a manual fro the SMC8004 which is similar
SMC does not really manufacture anything. They resell rebranded Taiwam OEM products.
Searching the FCC database you can find out who registered the model.
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Expert Comment

by:gkumaran
ID: 17993270
Write an email to the techsupport, and request them the Manual, and also let them know that the Website does not provide the manual.

Also, There should be the soft copy (PDF) manual in the CD in the box. Don't you have it?
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Author Comment

by:rodthole
ID: 18015693
I emailed SMC technical support requesting a PDF manual, and SMC never responded to me. In the interim while SMC has been busy NOT responding to me, I have solved the technical challenge that prompted me to post this question to begin wth.

My initial goal was to configure a VPN using the SMC 8014 as a gateway router allowing PPTP and IPSEC passthrough directly to a Windows 2003 Server. I have done this numerous times using other routers (e.g. Netopia & Linksys), but not with SMC hardware. Comcast currently recommends using a static IP address assigned to a VPN-enabled router behind the SMC gateway provided with their broadband service. I have done this in the interest of resolving this issue.

Comcast concedes that the SMC router should support PPTP or IPSEC passthrough as a standalone device, but declined to forecast when they will resolve the issue.
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Author Comment

by:rodthole
ID: 18015795
Inasmuch as I have resolved my own issue, please be advised that I have requested this question be closed with point refund. Thank you for your efforts.
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Accepted Solution

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DarthMod earned 0 total points
ID: 18058257
PAQd, 125 points refunded.

DarthMod
CS Moderator
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Expert Comment

by:revealz
ID: 20194852
i KNOW THIS IS CLOSED BUT FOR REFERENCES IN THE FUTURE

http://artofhacking.com/etc/passwd-smc.htm
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Author Comment

by:rodthole
ID: 20195694
Thx to revealz for the update on the SMC Gateway login info.
The content in the link provided is correct.

FYI: Comcast deployed the SMC 8014 with 2 separate administrative accounts; The customer-based login  & the ISP-based login. The customer-based version is a subset of the ISP-based account and Comcast will not disclose the true "superuser" mode account. As a result, the customer does not have full-functionality control of this unit as deployed.
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Expert Comment

by:revealz
ID: 20202511
Yeah as a result SMC stopped providing the manual for that brand of router and comcast doesnt really give any information about the default router login credentials. But the login is an admin and some changes can be made but Comcast has full control this is why they monitor torrent connections more actively because they truly have power over port forwarding as to other ISPS who allow your ports forwarded unmonitored.. Also Comcast sends you the DMA violation emails and RIAA violation emails bc of the monitored connections they control. Sucks I guess for comcast customers who wish to *try* a product before spending 100$ on it or whatever the cost is.
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Expert Comment

by:GarlandPope
ID: 21593196
The page with the manual for the SMC8014 (non-wireless) that Comcast provides is :

http://www.smc.com/index.cfm?event=viewProduct&localeCode=EN_USA&cid=2&scid=20&pid=1611
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