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Memory referencing

Hi,

I have a SBS2003 Server and I keep getting this message that pops up.
In slightly different variations.

The instruction at "0x77bc6f76"referenced memory @ 0x00000000. The memory could not be "read"click on OK to terminate the program click on CANCEL to debug the program.

The instruction at "0x77bc6f76"changes to
many different things. but the 0x00000000 stays the same.
Do i have a corrupt hard disk?

Thanks in advance

0
vtmf861
Asked:
vtmf861
  • 4
1 Solution
 
Duncan MeyersCommented:
You should be seeing a message something like this:

Application popup: w3wp.exe - Application Error : The instruction at
"0x77bc6f76" referenced memory at "0x00000000". The memory could not be
"read".

It is almost certainly not a disc issue or corruption issue - it is far more likely to be an application bug. This part: "Application popup: w3wp.exe - Application Error" will giver you an indication of which application is at fault - in this case it is the World Wide Web publishing service. We'll be able to give you abetter idea of what to do next once we know which application is faulting.

Your first troubleshooting step is to update to the latest W2K3 Server service pack and apply all the necessary patches from http://windowsupdate.microsoft.com.
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nobusCommented:
it can not hurt to run a ram test too; use memtest86+ from www.memtest.org
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vtmf861Author Commented:
I've just updated the Server with the latest patches from Microsoft.
The Application is labelled as IcePack.exe.

Is memtest the same as check disk?
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Duncan MeyersCommented:
Memtest is an application that tests memory DIMMs. It may show up flaky RAM.
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Duncan MeyersCommented:
Icepack.exe is part of Symantec AV Corporate edition. It is the quarantine scanner agent.

Run LiveUpdate and update your AV software.
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Duncan MeyersCommented:
One thing you could try is uninstall Symantec Anti Virus and install AVG Free from Grisoft: http://free.grisoft.com/doc/avg-anti-virus-free/lng/us/tpl/v5 as a test. If the error goes away, then you know that you have a problem with the Symantec software. If the problem continues, then it may be a part of Windows that is causing the problem.
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