SMTP Instance fully-qualified domain names does not match server name
I was on exchange 2003 and I was doing something trend micro suggested. they suggested I remove a component of windows. Well it also removed my SMTP from the server. so I put it back on and now this is the message i get when I run the Microsoft Troubleshooting Assistant. I ran the assistant because when I send email, both internal and external) it goes in lala land. I don't get any bounce back message but the message never reaches it's destiny. If I send from an external source to my exchange server, eventually I get a bounce back "Delivery to the following recipients failed"
*www.dnsstuff.com reports my dnslookup as being good.
*If I check my DNS under my Default SMTP Virtual Server properties it checks out ok. (Protocols, SMTP)
*I pop3 my work email at home in Outlook and the messages that were delivered before this happened came down ok.
*If I look in the queues, my messages are not there.
Please help! The office opens Monday morning and I don't need email down right now!
thanks
*www.dnsstuff.com reports my dnslookup as being good.
*If I check my DNS under my Default SMTP Virtual Server properties it checks out ok. (Protocols, SMTP)
*I pop3 my work email at home in Outlook and the messages that were delivered before this happened came down ok.
*If I look in the queues, my messages are not there.
Please help! The office opens Monday morning and I don't need email down right now!
thanks
ASKER
I was afraid you were going ask that, i left the paper at work and I am home trying to solve this. Yes, in my troubleshooting, i had to remove and reinstall IIS. I printed out the article and I will get back to you. Thanks
Dear grossNegligence,
You have really done something that is a gross Negligence.
You should not have removed and re-installed IIS on your Exchange server.
I don't know why followed trend micro's suggestion. But you really should not have done that. You now have un-install Exchange 2003 and re-install it.
Instead you should have un-installed and re-installed Trend Micro.
Cheers,
NITADMIN
You have really done something that is a gross Negligence.
You should not have removed and re-installed IIS on your Exchange server.
I don't know why followed trend micro's suggestion. But you really should not have done that. You now have un-install Exchange 2003 and re-install it.
Instead you should have un-installed and re-installed Trend Micro.
Cheers,
NITADMIN
>i had to remove and reinstall IIS
Then you need to reinstall exchange, you do no need to uninstall it first.
That document I linked to shows you how to do it properly.
If you experience down-time, I would be invoicing trend-micro.
-red
Then you need to reinstall exchange, you do no need to uninstall it first.
That document I linked to shows you how to do it properly.
If you experience down-time, I would be invoicing trend-micro.
-red
Red is correct here.
Just reinstall Exchange. No need to remove it first.
Just reinstall Exchange. No need to remove it first.
ASKER
This looks like i have to jump in my car and do this from the office. I will keep you posted. thanks
>>This looks like i have to jump in my car and do this from the office.
While you could theoretically do this remotely, I have found that if anything is going to go wrong, it will if you are not there to fix it immediately.
The further away you are, the more likely you are of having problems :)
Good luck with it
-red
While you could theoretically do this remotely, I have found that if anything is going to go wrong, it will if you are not there to fix it immediately.
The further away you are, the more likely you are of having problems :)
Good luck with it
-red
ASKER
ok, that fixed it. I now have email. But my mailboxes are missing and my public folders. I did a backup before proceeding and I have tape backup. I would like to use the backup i did before proceeding. I used the windows backup. I hope its a matter of restoring.
Follow step 6 of the guide I posted a link to,
If you have used ntbackup, you should be fine
-red
If you have used ntbackup, you should be fine
-red
ASKER
I am doing that now. Thank you!!!
You are most welcome :)
ASKER
Ok, I don't know what I am doing wrong here. I put my mdbdata folder back in place. It has 16 gigs of data in it but when I open outlook i see only my test email.
When you backed up the server with ntbackup, did you backup just the mdbdata folder, or did you actually backup exchange?
If all you have is the mdbdata folder, then you are doing an offline restore - patch the exchange server up to the old patch level, and then make sure that exchange is pointing to the correct database
-red
If all you have is the mdbdata folder, then you are doing an offline restore - patch the exchange server up to the old patch level, and then make sure that exchange is pointing to the correct database
-red
ASKER
I backed up all of exchange. But when i restored mdbdata it did not include all files for some reason.
The folder copy has a bunch of log files and it has priv1.edb, priv1.stm, pub1.edb, & pub1.stm. These have substantial file sizes. HOWEVER, when i recover my backedup version of mdbdata, these files do not exist. So how did that happen.
The folder copy has a bunch of log files and it has priv1.edb, priv1.stm, pub1.edb, & pub1.stm. These have substantial file sizes. HOWEVER, when i recover my backedup version of mdbdata, these files do not exist. So how did that happen.
ASKER
Sorry, hit submit to soon. What exact files hold the mailboxes and the public folders. Is there a quick way right now to see where it is look for mailboxes. I have tape backup, will this help. Yes, I believe I backed up all of exchange.
>>priv1.edb, priv1.stm
Email files
>>pub1.edb, & pub1.stm
public folders
It sounds like you have not backed up exchange correctly.
You *should* have backed up exchange like this -> http://support.microsoft.com/kb/258243/ (which the guide I linked you to says)
If you have NOT done that, and only tried to back up the files, then it will not have worked (the edb and stm files cannot be backed up while the information store service is running)
How big are the existing files? HOPEFULLY, those files you have there are the old databases, otherwise, you are in a whole world of trouble.
-red
Email files
>>pub1.edb, & pub1.stm
public folders
It sounds like you have not backed up exchange correctly.
You *should* have backed up exchange like this -> http://support.microsoft.com/kb/258243/ (which the guide I linked you to says)
If you have NOT done that, and only tried to back up the files, then it will not have worked (the edb and stm files cannot be backed up while the information store service is running)
How big are the existing files? HOPEFULLY, those files you have there are the old databases, otherwise, you are in a whole world of trouble.
-red
ASKER
priv1.edb = 12.1 gb
priv1.stm = 2.47 gb
pub1.edb = 81 mb
pub1.stm = 4 mb
priv1.stm = 2.47 gb
pub1.edb = 81 mb
pub1.stm = 4 mb
do a search on your computer for priv1.edb
You will probably find another one there that is much smaller
let me know if you do
-red
You will probably find another one there that is much smaller
let me know if you do
-red
ASKER
d:\program files\exchsrvr\mdbdata\pri
e:\program files\exchsrvr\mdbdata\pri
e:\program files\exchsrvr\mdbdata\pri
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ASKER
started it already. I have 18 mins to go .. and counting.
Did you backup the files you are overwriting first?
It *shouldn't* matter, but don't get complacent now that we are almost done :)
-red
It *shouldn't* matter, but don't get complacent now that we are almost done :)
-red
ASKER
:o) yes i did although I did not see the point.
The point is, if you don't back it up, you will need it.
In reality, the old files don't matter - just a good practice :)
In reality, the old files don't matter - just a good practice :)
ASKER
Sorry I did not respond real quick. I was wiping the tears from my eyes. Yes, we have data. Red, I cannot thank you enough. So how did it get switched over .. .when I did the reinstall? If I could give you a 1000 points I would.
I am packing up and heading home! I have to be back here in 10 hours ...
Thank you, thank you, thank you
I am packing up and heading home! I have to be back here in 10 hours ...
Thank you, thank you, thank you
When you reinstalled, it created the databases in the same location as where you installed (D:\)
Previously, you must have moved your databases to the E:\ (which we have just undone, but who cares, you have mail now :))
As sappy as it may sound, your appreciation is worth far more than the points to me.
-red
Previously, you must have moved your databases to the E:\ (which we have just undone, but who cares, you have mail now :))
As sappy as it may sound, your appreciation is worth far more than the points to me.
-red
What did trend micro suggest you remove?
If it was the SMTP service, or something to do with IIS, you are going to need to reinstall IIS and Exchange -> http://support.microsoft.com/kb/320202
-red