I have a blackberry 8707v using Vodafone as a network operator. One of the major reasons I purchased the blackberry in addition to email was so that I could use instant message of which there are several software. I have tried two of the most popular - WebMessenger and IM+. However for both of these software I get a connection error.
For IM+ I get an error "Services aren't loaded" while it is loading and then "IM+ for Blackberry Connect error: Protocol not found: null.
I am a bit desparate here because I really like the device and it's probably a bit late to return (3 months). The document says to check the TCP settings under Settings > Advanced Options. The problem is that there is no option set here. I have reinstalled latest OS from Blackberry site, reinstalled applications, reset device etc but none of this works. Vodafone says that this setting should be on the device but cannot explain it's absence. Basically everyone is washing their hands of the problem. After speaking to them several times the actual setting should be on the device so I don't think it is a network issue.
Would appreciate some help on this.