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MS Outlook 2003 Problem

Posted on 2006-11-20
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Last Modified: 2011-04-14
I have two users that this is happening too so I thought I'd bring it here and see if anyone else has had this problem and knows a fix for it.

Ok, first to orient you as to what their screens look like.

Far Left will be all the Folders, Middle of Screen are the Emails and Far Right is a Preview screen of the Email selected.


As you click an email the email preview will show on the Far Right, as you just keep clicking the emails will pop up.  This seems to be a standard so this is probably nothing new to you.

Now the problem.

Two users as they click on the Email the Preview of that email is taking FOREVER To show up, anyone have a tip for me on this?


Thank you
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Question by:RgrWalker
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2 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 17979821
Greetings, RgrWalker !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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Author Comment

by:RgrWalker
ID: 17980297
I think this is going to work, I won't know for sure until later this evening, but, you deserve the points for the simple fact of the work you put forth.

Thank you
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