Contacts no showing up

Hi I have contactes created in ExCHANGE 2003 but they are not showing in contact list on the clients, what can be the case.


ammartahir1978Asked:
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SembeeConnect With a Mentor Commented:
Are the clients on Outlook 2003 with cached mode? If so, then the new contacts would not be seen until the offline address book is updated. That only happens once a night on the server by default. The clients only download the OAB once every 24 hours or when Outlook is restarted (and that cannot be changed).

http://www.amset.info/exchange/oab-error.asp

Simon.
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SembeeCommented:
When did you create these contacts? Just now?
Are your users on Outlook 2003 in cached mode? If so, they will not be seen by the users until tomorrow morning after the OAB has regenerated.

If you look in OWA, can you see the contacts?

Simon.
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The_KirschiCommented:
What do you mean you created them in Exchange 2003? I guess you mean you created it in Active Directory.
If you do that then the contacts will appear only in the global address list. The contact list on the clients only refers
to the contacts that users can manage within their Outlook profile.

If you want an additional address list for users you could either create an address list in Exchange system manager or
you can use a public folder and configure it to contain contact items and select it to "act" as an address list. First can be
done on the server. For the second option you must configure the public folder to be show as address list on each client.

If you created contacts just 5 minutes ago and they do not appear in the GAL then wait for another 10-15 min and they should
be there.

HTH
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ammartahir1978Author Commented:
well the clients are accessing the global list as forexample

when you send email to someone you press TO and all list of emails come up who are been created on the AD. but its not coming up
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ammartahir1978Author Commented:
some of the clients are on 2003 outlook and some are on 2000 clients
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SembeeCommented:
What does the GAL preview show?
Did you create the contacts using ADUC on the Exchange server? If you look at them using ADUC on the Exchange server, do they have the Exchange tabs? Do the contacts have an X.400 address?

Simon.
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ammartahir1978Author Commented:
i create a new contact
and as SMTP should i create it as X400?
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SembeeCommented:
You don't create the X.400 address - Exchange does that automatically. If it doesn't, then recipient update service hasn't run and the contact will not be seen by the GAL.

Simon.
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