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Terminal Server/Great Plains/Printers

Posted on 2006-11-20
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Last Modified: 2008-01-09
I am running terminal services on a windows server 2003 (SERVER 1) which is located in New Jersey.  I have remote users from New York, whom normally login to the terminal services through Remote Desktop.  The windows server 2003 currently is the gateway to Microsofts Dynamics Great Plains (Finanical Software).  

Normal:
(User 1 is using windows xp home and User 2 is using window xp pro)

USER 1 and 2 are able to login to SERVER 1 and are able to print invoices from great plains to their local printer.  (When these remote user are logged into SERVER 1 all the local printers become populated in the Printers and Faxes section of SERVER 1.  And when they disconnect the local printers disappear from the Printers and Faxes section of SERVER 1.  This is acceptable!

Situation:

USER 3 is using Windows XP Professional and is able to logon to the terminal server but can not print invoices to their local printer nor does the local printer become populated in the printers and faxes section of SERVER 1.  The only way that USER 1 can print is if either USER 1 or USER 2 is connected to the terminal server.  

I need user 3 to be able to print locally.  this is a very serious problem because USER 3 deals with accounting and they need to print out invoices for the company to run efficiently.  Please help or Im lost!


 
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Question by:dhav79
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7 Comments
 
LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 17981216
Is user 3 using a different model of printer than users 1 and 2?  If so, you need to install a driver for user 3's printer on the terminal server in order for it to be able to redirect print jobs to user 3's local printer.  The easiest way to do this is to go to the terminal server console, open the Printers and Faxes windows, go to File/Server Properties, go to the Drivers tab and click to install the driver from there.

Also, I'm assuming you've checked to be sure that when user 3 connects to the TS, he/she has the option selected to redirect the local printer.

Hope this helps!

Deb
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LVL 1

Author Comment

by:dhav79
ID: 17981499
Hypercat,

All three are using the same local printer, thus the printer driver should already be installed.  

"he/she has the option selected to redirect the local printer." ?  Is this the option within Remote Desktop options? If so, then yes, I have done this.  If not, then where is this option located.  


Thanks

dhav
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LVL 38

Accepted Solution

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Hypercat (Deb) earned 500 total points
ID: 17981539
Yes, that's the option I was asking about.

Ok - here's another possibility.  If the printer is not connected to an LPT or COM port, you need a special registry entry on the local workstation to redirect printers that are not using either of those types of ports (this includes, for example, USB and network printers).  The registry settings is:

1.  Go to the following registry key:  HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\Addins\RDPDR.
2.  Add a DWORD value named FilterQueueType and give it a hex value of ffffffff.

Deb
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LVL 1

Author Comment

by:dhav79
ID: 17981631
hypercat,

I gave it a shot and it seems be populating all the local printers within the terminal server.  

Thanks a million.


FYI:

I have another thread open, if you could shed some light on the issue, i would greatly appreciate it.

http://www.experts-exchange.com/Operating_Systems/Windows_Server_2003/Q_22062208.html




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LVL 1

Author Comment

by:dhav79
ID: 17982014
oops, well i spoke to soon.  That didnt resolve the issue.  Microsoft states the following for a resolution:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR  
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type FilterQueueType, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type FFFFFFFF, and then click OK.
This enables all ports on the client to be redirected.

To work around this problem on a client computer that has a multifunction print device, change the port that the multifunction print device uses from DOT4 to an LPT port.

For example, to configure a multifunction print device to use an LPT port on a Windows XP-based computer, follow these steps: 1. InControl Panel, openPrinters and Faxes.
2. Right-click the local printer that is not redirected, and then click Properties.
3. Click the Ports tab, click an LPT port, and then click Apply.
 


Apparently this did not work.  Making the printer into an LTP port does not solve the problem.  This is what I am doing to the local workstation

1) Add a printer
2) Local printer attached to this computer
3) Create a new port
4) Standard TCP/IP Port
5) Printer Name or IP address: 192.168.1.90
    Port Name: IP_192.168.1.90
6) Done.

Overview:
SNMP: No
Protocol: RAW, Port 9100
Device: 192.168.1.90
Port Name: IP_192.168.1.90
Adapter type: Generic Network Card

After I add a printer, is there another step I need to take so it appears in terminal server printer and faxes section?

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LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 17982351
Sorry - you lost me.  Did you do the regedit on the user's workstation?  Did it resolve the issue or not?

How exactly (that is, physically) is the printer connected?  Is it connected directly to the workstation using an LPT, COM or USB port, or is it plugged into the network using a print server or NIC card in the printer?

Deb
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LVL 1

Author Comment

by:dhav79
ID: 17983286
Sorry Hypercat,

These are network printers that have nic cards.   And yes, I've tried the regedit.  It's only USER 3\s workstation can not print when logged into terminal server.  If user 1 or 2 is logged in the terminal server then user 3 can print.   I'm guessing that once both the users 1 and 2 are logged in the printers become available.  

Thanks in advance.

Dhav
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