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smtp willl not send messages out to isp

Posted on 2006-11-20
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Last Modified: 2010-04-19
hello again. I have a problem with a new SBS R2 server I setup. the users are all setup properly everyone can browse the web and the internal network. I am using DHCP to provide the info for there computers. I can ping the mail servers on the web. The users are setup through msoutlook 2003 which comes with the server software. I have setup each of the users on the pop3 connection manager to go out and get their mail every 15 minutes. It is set to put the mail into the users mailboxes. Which seems to work fine. the problem is when the users send their mail it seems to leave but it does not get out of the network where does it go? and I am getting some errors on the event viewer on some incoming mail saying that an attempt to relay email to recipient <user@domain.com> was made. the email could not be delivered because the recipients email domain name does not match any local domains. I have added a smtp.user.com to the smtp setting in the users settings in their accounts settings and set this to be default could this be the problem. thanks I need help!!  
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Question by:fessiambre
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by:Jeffrey Kane - TechSoEasy
ID: 17983657
Why did you add smtp.user.com to the user settings?

That certainly is your problem!!!

You should only configure your email settings with the Configure Email and Internet Connection Wizard (CEICW -- which is linked as Connect to the Internet in the Server Management Console > Internet and Email).

A visual how-to is here:  http://sbsurl.com/ceicw and a full networking overview for SBS is at http://sbsurl.com/msicw

Within that wizard you'll see a "more information" button on each screen that has invaluable help in deciding which options to select.  
Be sure to check those out as well.

So... undo any manual settings you may have made and run the CEICW.

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17983671
I did that originally and it did not work. Are you saying that I do not have to make any other settings other than in the CEIW?  
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by:fessiambre
ID: 17983841
Tech so easy I am using pop to get the mail which works fine I have the pop downloading from differnt ISP mail servers. That works good I just cannot send email. I have all users setup and I have gone through the wizard. I have removed the smtp entry I made on the users profile under email addresses so the default now for each users is smtp   user@domain.local and the X400 connector. I have also removed the entry in the recipients policy so no that has only the defaults.
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by:Jeffrey Kane - TechSoEasy
ID: 17983873
You have POP3 downloading from "DIFFERENT" ISP mail servers?  You mean different ones for each user?
So it sounds like you are leaving the "E-mail Domain Name" box blank in the CEICW?

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17984028
no the users just happen to have more than one email address I want the connector to access and download messages from. I found out that I have to have the smtp authenticate to get the mail from the ISP. I have the info but when I goto syncronize mail it tells me the command could not be sent to the exchange server to confirm it it running I checked it is. Any ideas
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by:Jeffrey Kane - TechSoEasy
ID: 17984093
You should actually be using a Catch-All account at your ISP and then let Exchange parse it out.  You can then use the POP3 connector's rules to add additional email addresses to forward to particular users.

However... I should state that the POP3 connector is really designed as a transition tool to real, SMTP email.  Why aren't you having the Exchange server receive mail directly?

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17984115
I am happy to off load the email scanning and other duties to just pick it up there. I ran the wizard again do I have to select the options to have mail delived directly or use the eturn option. can I not select either of these and have smtp connector get the mail>
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17984201
If you are going to have your Exchange server receive mail directly you need to FIRST create an MX record and an A HOST record in your PUBLIC DNS Zone file (usually at your ISP or domain registrar).

See http://sbsurl.com/pop2smtp for the steps involved.

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17984232
No I dont want to have the mail directly I want to use the virtual SMTP connector, I have configured to according to the wizard. I did not set the exchange options I just set it to connect directly to the mail server at my ISP but the problem lies in the connector actually going and getting it. The log of the POP connector is working great but still no mail from outside?
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by:Jeffrey Kane - TechSoEasy
ID: 17984252
Then what you said above is rather confusing... you asked... "I  ran the wizard again do I have to select the options to have mail delived directly or use the eturn option. "

You don't do either... on the Email Retreival screen (http://www.12c4pc.com/sbs2k3/images/alt%20e-mail%20choice.jpg) you should NOT select Exchange Server.  You should only have Microsoft Connector for POP3 Mailboxes checked.

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17984292
thanks for the clarity on that, I have done this and my smtp will not go out and look after many email tests. should I put any smtp info in any users accounts or change anything in the actual smtp settings in the exchange properties in the users or anywhere else.thanks for your patients really. I have been at this for a few days.
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by:Jeffrey Kane - TechSoEasy
ID: 17984301
No... if SMTP mail is not going out then I would suspect that your Internet Provider may be blocking outbound traffic on port 25.

Jeff
TechSoEasy
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by:Jeffrey Kane - TechSoEasy
ID: 17984307
Also... as I stated above... you shouldn't ever really have to make any manual changes in the users or anywhere else for configuring email on an SBS.

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17984519
This is very hard to figure out techsoeasy do you take voicecalls to troubleshoot for a fee?
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Author Comment

by:fessiambre
ID: 17984565
is there a way to reset the setting back to default, there must be a glich in the exchange. I cannot run the sync email in the wizard. It tell me that the exchange may not be running but I know ti is. I can send email if I connect to the mailserver with a regular connection though adding a regular account to the outlook.? and suggestions
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Accepted Solution

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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17984699
Sorry I stepped away for a bit.

It's against EE's rules to solicit fee based service within a question.  You'll find my contact info in my profile... although I will be away for the remainder of the evening (I'm in California).

To reset things back to the default you need to delete the SmallBusiness SMTP Connector which is under Connectors in the Exchange System Manager.  You then rerun the CEICW to recreate it.

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17984955
thanks I will delete the connector and try that otherwise I wont get back to the site till wednesday thanks I will let you know.
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Author Comment

by:fessiambre
ID: 17985264
ok I deleted the connector and reran the wizard and it works, but I had to add a smtp email to the users email addresses and make it the default. Why?
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17985321
You should NOT have to do that... it's probably as I stated above that you are leaving the  "E-mail Domain Name" box blank in the CEICW.

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17985346
So I put the domain entry in the wizard and it will make all the users that email out able to have replys delivered to them? because I noticed without the smtp address added to their user account their email showed as user@domain.local when I recieved it.
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Author Comment

by:fessiambre
ID: 17985388
Also it does show in the event log that some pop mail cannot be delivered to the user because it says it cannot find them on the local server, but they are in the pop connector list properly.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17985422
"I noticed without the smtp address added to their user account their email showed as user@domain.local when I recieved it. "

When you add the domain.com address to the CEICW as the E-mail Domain Name, then it SHOULD make the SMTP entry in their user account.  

Have you moved your users to a different OU in Active Directory from the default of domain.local\MyBusiness\Users\SBSUsers ?

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 17988912
no I did add the domain entry into the CEICW the users do have the smtp email address in there user profile, I have some users that still get bounce back saying the email could not be sent out. Could it be that I have the users smtp email user@domain.com set as the primary?
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17991091
"Could it be that I have the users smtp email user@domain.com set as the primary?"

Instead of trying to guess what you could possibly tinker with manually (remember... we don't need to touch those settings), how about providing the EXACT error message that is received when the email can't be sent out.  Because THAT's what will tell you where the problem is.

Jeff
TechSoEasy
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Author Comment

by:fessiambre
ID: 18008872
Thanks for all you help again. You have earned your points yet again.Thank for all your help. I deleted the smtp virtual connector as you recommended and ran the wizard and it works great. You are the TECH SOO GREAT.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18008906
Terrific!

Thanks for the complement too!

Jeff
TechSoEasy
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