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Error synchronizing folder in Exchange

Posted on 2006-11-20
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Last Modified: 2013-11-15
Getting the following error in my synch log:

15:20:02 Error synchronizing folder
15:20:02              [8004010F-501-8004010F-0]
15:20:02              The client operation failed.
15:20:02              Microsoft Exchange Server Information Store
15:20:02              For more information on this failure, click the URL below:
15:20:02              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0

What should I do?

Kevin
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Question by:Kevin Smith
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by:Sembee
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What should you do?
Provide some more information, because what you have provided above is close to useless. That is like saying "I have a problem with Exchange" and not saying what the problem is.

What folder is generating that error?
What is the history of the problem? They don't just come from nowhere. Is there a migration under way?
Has a server been recently changed, upgraded etc?
Version information would be nice as well?

All users or just one?

Simon.
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Author Comment

by:Kevin Smith
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15:30:50 Synchronizer Version 11.0.8000
15:30:50 Synchronizing Mailbox 'Kevin Smith'
15:30:50 Synchronizing Hierarchy
15:30:51 Synchronizing local changes in folder 'Deleted Items'
15:30:51 Uploading to server 'server.myserver.com'
15:30:51          1 item(s) deleted in online folder
15:30:51 Error synchronizing folder
15:30:51              [8004010F-501-8004010F-0]
15:30:51              The client operation failed.
15:30:51              Microsoft Exchange Server Information Store
15:30:51              For more information on this failure, click the URL below:
15:30:51              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
15:30:51 Done
15:30:51 Microsoft Exchange offline address book
15:30:51 Download successful

Not sure which folder is having a problem...
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Expert Comment

by:Sembee
Comment Utility
The log goes down, so you look immediately above the error.
In this case it is the "Deleted Items" folder.

I would suspect that there is a corrupt icon in that folder. If you keep your deleted items folder clear, then I would clean it out on the client and then use OWA to check whether it is empty on the server.

Simon.
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Author Comment

by:Kevin Smith
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Hey Simon...it is empty on the server, anything else I can check?
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Sembee earned 125 total points
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Replace the Outlook profile then, making sure that you delete the OST file before recreating. The problem is probably with the copy on the local machine.

Simon.
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Author Comment

by:Kevin Smith
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Thanks!
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