Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Oulook 2003 closes immediately when opening via Citrix

Posted on 2006-11-20
6
585 Views
Last Modified: 2010-05-18
I have a user that works from home and accesses her email via our citrix sever. When Oulook 2004 itself is opened it immediately closes and cannot be used. I've confirmed all of her settings to be true to company standard. Not sure what could be causing the issue. Any thoughts? I have no COM add-ins or anything like that. Thoughts? Let me know if I can provide more info!

This basically makes her unable to work at all.
0
Comment
Question by:cvaisey
6 Comments
 

Author Comment

by:cvaisey
ID: 17982909
Forgot to add, it looks like a send/receiver problem because if I disable the send/receive right when it opens I can change settings etc but when I initiate the send/receive it dies.
0
 
LVL 1

Expert Comment

by:Ayara
ID: 17983128
Do you know what antivirus she is running?  Sometimes trialware programs can cause weird issues when they expire.

The other thought would be a corrupt Outlook profile...
0
 
LVL 1

Expert Comment

by:Ayara
ID: 17983151
One more thought - do you know what the user's file size is?  Although the 1GB limitation was removed with Outlook 2003, files imported/created previous to 2003 tend to follow the old rules.  If the user has large PST file it could be causing this problem as well.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 12

Accepted Solution

by:
aindelicato earned 500 total points
ID: 17984299
Open the MAIL icon from Control Panels.  

Click SHOW PROFILES

Click ADD and create a new profile using the correct settings.

Switch the "When starting Microsoft Outlook, use this profile:" option to PROMPT


Open Outlook.  If this works, the .pst file or .ost file may be corrupt in the original profile.

You can also try starting outlook with the following switches, which reset the views.

START --> RUN

OUTLOOK /cleanviews <enter>


0
 
LVL 7

Expert Comment

by:imacgouf
ID: 17985947
When do you want to  disable Send and Recieve rights ? Revert it back .


0
 

Author Comment

by:cvaisey
ID: 17987903
imacgouf - I only disabled send and receive within Outlook temporarily so it wouldn't close and I could examine the settings.

aindelicato - worked perfect! thank you much.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
In this article, you will read about the trends across the human resources departments for the upcoming year. Some of them include improving employee experience, adopting new technologies, using HR software to its full extent, and integrating artifi…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question