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ISA 2004 Installation Fails - Reports Wrong Operating System

Posted on 2006-11-20
Last Modified: 2011-04-14
I recently went through the process of building a test SBS server at my workplace.  Here is my situation:

-Installed SBS2003 on the Server.  Everything went smoothly.  
-Installed Premium Technologies.  (SQL 2000 and ISA 2000).  Everything went smoothly.
-Installed Service Pack 1 on the Server.  ( I followed the instructions to the T.  First, I installed the Windows Server 2003 SP1.  Then, I performed the upgrades to Sharepoint, Exchange, and I ran the deployment wizard for XP SP2 for client deployment.)  Finally, I installed the SBS2003-specific SP1.

After this, I tried upgrading ISA2000 to ISA2004.  ISA2004 installation reports that it cannot continue because it detects the wrong OS, and that I need to be running SBS2003 w/ SP1.  

The problem is, that IS what I'm running!!  :)  
Where have I gone wrong??    (Jeff?)    :)


Question by:zagnutttt4
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17984716
This error is noted in the release notes for SP1:  http://download.microsoft.com/download/d/5/b/d5be2c2c-b1cb-47f8-9235-8cf89820139e/Readme_prem.htm

Reinstall SBS SP1 and the error should go away.


Author Comment

ID: 17984937

Thanks for the info.  I did try this however, and after installing the Service Pack the 2nd time, ISA2004 again reported that I was not running SBS2003 with Service Pack 1.  Tomorrow, I will try to install again, and see what happens..

LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 250 total points
ID: 17985369
If it fails again, call Microsoft Product Support... any call related to a failed Service Pack installation is free.


Author Comment

ID: 17987938
Thanks Jeff, I was not aware of that.  


Author Comment

ID: 17992037

Today I attempted to install SP1 again and the install failed.  I am going to call MS and report it as a SP-related problem.  


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