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Global address list not including all members, just in OWA

I have something strange going on here with my exchange server and OWA.  Certain names in the active directory (those with email addresses) are not being added to the global address list,  but only for OWA.  When I access the address list in MS Outlook,  the list appears to be fine, however in OWA, certain people are omitted.
    I thought it was possible a problem with the updates of the address list being sent out,  but now I know it isn't.  To test it I added a new user with an email account, waited a while, and logged into OWA.  Sure enough the new user was on the list, but the same problem exist with the other accounts.  Is there a setting I'm missing in Exchange Server and/or AD?  Before it was an inconveince, but now the boss is on my case to get it corrected.Any help would be greatly appreciated.

Exchange server 2003
Windows Server 2003

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mluther223
Asked:
mluther223
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2 Solutions
 
kristinawCommented:
i'm a little confused about the following:

Certain names in the active directory (those with email addresses)

that should be pretty much everyone shouldn't it?
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mluther223Author Commented:
yes, with a few exception, we do have a few people here that have login's but do not have email addresses.
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kristinawCommented:
so there are some people that have an exchange mailbox and an smtp address.

when you do a new message in outlook, do a 'to', you see all the names as expected.

when you go into owa, do a new message, do a 'to', some of the names are missing.

but any new user you create does not have the issue.

have you tried removing the Exchange attributes for one of the affected users, then readding them?

kris.
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mluther223Author Commented:
I will try that, but it still makes no sense.  Most of the users were added at the same time,  why would some show up and others not?  I'll let you know if it works....thanks
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poweruser32Commented:
if you do a preview of the gal in ESM does it show everyone
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mluther223Author Commented:
ok.... I figured it out.  A stupid mistake by my predessor.  In the AD, he was not entering "last name" "first name" information,  instead he was just entering a display name.  In OWA it searches by the LAST name and not the display name.  I will be entering the rest of the information and all should be well.  I appreciate the feedback and although you didn't have the resolution, your response stuck a nerve in the old brain... that got me the correct answer.... thanks....
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