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maharlika

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Gotomypc and firewall

We're using Sonicwall 2040 for our firewall.  A vendor needs access to a pc with gotomypc.  we established connection, but he can't see the screen, only the chat portion of gotomypc.  They think our firewall is blocking it. Do I need to open a port on the firewall to allow this?  I don't see anything in the logs to indicate that the firewall is blocking traffic for this activity.
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NickGT20

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DrDave242
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hstiles

Is your Web Access through an HTTP Proxy?  We send our outbound web traffic through the HTTP Prozy on our non-Sonicwall firewall and specific content types or HTTP methods are filtered out, causing problems for applications such as gotomypc.  Try setting up a boggo standard port 80 rule for that specific machine to see if that helps