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Dragging emails in to public folder

Posted on 2006-11-21
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Last Modified: 2010-04-08
Every time I try to move an email into the public folder, outlook always crashes.  Ive checked that there are no other running applications which could be preventing this.

Any ideas?
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Question by:mbavisi
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3 Comments
 
LVL 18

Expert Comment

by:Frankco
ID: 17988052
Hi mbavisi,

I know you said there are no other applications running but, could you check your addins?

Start Outlook in Safe Mode.  

Click the Start button and type this in the Open box field. Please add the quotes.

"C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /safe

If that works check your addins:
In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

Also, register OLE32.dll

1. click the Start button and select Run.
2. Type in regsvr32 OLE32.dll
Note: you have to be logged in with administrator privilages.

cheers,
frankco
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Author Comment

by:mbavisi
ID: 17988636
I tried this but still unable to drag emails into the public folder without crashing
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LVL 18

Accepted Solution

by:
Frankco earned 500 total points
ID: 17993301
Hi mbavisi,

Delete your temp files in both places located here:
C:\Windows\temp
C:\Documents and settings\<profile>\Local Settings\temp

You said there are no other apps running but, could you check your Startup folder?
Click the Start button ~ Programs ~ Startup
Is this empty? Adobe has been putting the Adobe speed launcher in there with any update.

After deleting the temp files and checking the Startup folder, reboot your computer and test again.

If that did not work:

Create a new profile and try dragging email  from there. Your profile may be corrupted.

1. Click Start, and then click Control Panel.
2. Double click the mail icon. If you do not see the mail icon, click Switch to Classic View.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click Add.
5. Type in a name for the new profile in and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
7. Click the appropriate server type for your new e-mail account, and then click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.

Try to copy to the Public folder.

cheers,
frankco


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