?
Solved

Dragging emails in to public folder

Posted on 2006-11-21
3
Medium Priority
?
173 Views
Last Modified: 2010-04-08
Every time I try to move an email into the public folder, outlook always crashes.  Ive checked that there are no other running applications which could be preventing this.

Any ideas?
0
Comment
Question by:mbavisi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 18

Expert Comment

by:Frankco
ID: 17988052
Hi mbavisi,

I know you said there are no other applications running but, could you check your addins?

Start Outlook in Safe Mode.  

Click the Start button and type this in the Open box field. Please add the quotes.

"C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /safe

If that works check your addins:
In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

Also, register OLE32.dll

1. click the Start button and select Run.
2. Type in regsvr32 OLE32.dll
Note: you have to be logged in with administrator privilages.

cheers,
frankco
0
 
LVL 1

Author Comment

by:mbavisi
ID: 17988636
I tried this but still unable to drag emails into the public folder without crashing
0
 
LVL 18

Accepted Solution

by:
Frankco earned 1500 total points
ID: 17993301
Hi mbavisi,

Delete your temp files in both places located here:
C:\Windows\temp
C:\Documents and settings\<profile>\Local Settings\temp

You said there are no other apps running but, could you check your Startup folder?
Click the Start button ~ Programs ~ Startup
Is this empty? Adobe has been putting the Adobe speed launcher in there with any update.

After deleting the temp files and checking the Startup folder, reboot your computer and test again.

If that did not work:

Create a new profile and try dragging email  from there. Your profile may be corrupted.

1. Click Start, and then click Control Panel.
2. Double click the mail icon. If you do not see the mail icon, click Switch to Classic View.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click Add.
5. Type in a name for the new profile in and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
7. Click the appropriate server type for your new e-mail account, and then click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.

Try to copy to the Public folder.

cheers,
frankco


0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question