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blue Screen on windows 2003 sp1

Posted on 2006-11-21
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Last Modified: 2008-01-09
I have a server that is blue screening.  The stop error is as follows:

Rrctrl.dll

Page_fault_in_nonpage_area

Stop
0x00000050 C0XBFA52AF4 0x00000000 C0XBFA52AF4

I have searched for it on microsofts website with no luck (like that was a supprise).  I have googled it..nothing...is there anybody that can help?
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Question by:westenkirchner
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7 Comments
 
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Expert Comment

by:jimmymcp02
ID: 17989681
have you checked the following article?
http://support.microsoft.com/kb/832336
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Expert Comment

by:jimmymcp02
ID: 17989706
also any information that you can provide from the envent viewer can be helpful (assuming that you can boot in safe mode0

thanks Jimmy
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Author Comment

by:westenkirchner
ID: 17989827
Jimmy,

The System Event Viewer shows (Previous shutdown at 4:01 was unexpected).  Other than that the enteries preceeding and post are all normal.  I am wonderning if it has to do with EMC software?  Thank you for the article we are looking at that now.  
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Expert Comment

by:jimmymcp02
ID: 17989874
I could not find any information on the following file Rrctrl.dll  was that spelled propertly? if its part of EMC software you should contact the vendor and make sure that this is not a programing error or perhaps they might even be aware or this issue as well...
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Accepted Solution

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cpc2004 earned 500 total points
ID: 17992186
Hi,

According to crashing address BFA52AF4, probably it crashes at win32k.sys. The crash may be caused by faulty ram or device driver error (ie video, sound card, modem and etc). The system event log and the minidump has the most useful diagnostic information. When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the detail of the blue screen.

Event ID: 1001
Source: Save Dump
Description:
The computer has rebooted from a bugcheck.The bugcheck was : 0xc000000a (0xe1270188, 0x00000002, 0x00000000, 0x804032100).
Microsoft Windows..... A dump was saved in: .......

Event Source: System Error
Event Category: (102)
Event ID: 1003
Description:
Error code 1000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000

Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here

Zip 5 to 6 minidumps to a zip file and attach it at any webspace. I will study the dump and find out the culprit. If you can't provide the minidumps, run memtest to stress test the ram. Make sure that your windows is not infected with spyware, adware adn chkdsk /r.
http://www.memtest86.com/.

Get public webspace
Use a free service like rapidshare to attach the minidumps and post the url of the mimidumps at this thread.
http://www.rapidshare.de/
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Expert Comment

by:cpc2004
ID: 18313464
If you don't provide the dump, I can't help you.
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Author Comment

by:westenkirchner
ID: 18316173
Sorry not going to dump.  Corperate security
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