• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 240
  • Last Modified:

best client initiated remote supprort tool

Hi

We often have to look at PC's that are not within the network, once we get onto these and setup our remote software and VPN's it works fine, however we often have the problem of installing or setting up these solutions remotly and this can be a real pain. what do people recomend as the best type of remote access software that an end user can use in order for us to use remote access software, it has to be simple and non technical at the client end. We would only use it once for us to get in and setup our own system so we are looking for a cheap / free solution or a more expensive solution that has a limit only on the concurrent connections so we would only need a couple of licenses.

Thanks
0
networkfish
Asked:
networkfish
  • 3
  • 2
  • 2
  • +3
5 Solutions
 
pgm554Commented:
PC Anywhere from Symantec
0
 
bmedwardCommented:
Here are a few options -
Windows Remote Deskop Connection - http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx

Web based services-
logmein.com
gotomypc.com

VNC services -
http://ultravnc.sourceforge.net/
http://www.tightvnc.com/
0
 
JamesTX10Commented:
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
networkfishAuthor Commented:
I really need a web based solution as client firewalls etc make RDP / VNC tricky untill i can get in and sort out a VPN after which I use VNC / RDP through the VPN

Cost is an issue as I don't want to buy a license for gotomyPC for every computer I do this to as I would only use the gotomypc once them use the VPN solution....

I would not mind buying a solution that would allow me to connect into any pc but did not restrict me to an individual PC, so I could use it on any PC one at a time.
0
 
JamesTX10Commented:
www.logmein.com is web based, free, and super easy

JamesTX10
0
 
bmedwardCommented:
UltraVNC is your tool then.
With their SingleClick mini-server, you send a pre-configured exe to your client.  You can determine the port and target it to your specific IP address.  The client runs the exe and invites you to view their desktop.  The client can terminate the connection at any point, and connections cannot be established without their consent.

http://www.uvnc.com/addons/singleclick.html
0
 
brwwigginsCommented:
I agree with dmedward, we use UltraVNC for this. We send the users (or let them download) a preconfigured client. Since the client initiates the connection then the firewalls usually aren't a problem.
0
 
networkfishAuthor Commented:
Thanks, I will probably use UltraVNC (was not aware it had that feature) but looks like logmein would work too and if its free then points will be split - once again EE provides a quick effective answer, thanks experts!

0
 
JRockSolidCommented:
Typed this yesterday at work and never hit submit so i am sorry iuf it has been offered already:

Hamachi is free and connects via a third party mediator
It would get you in to do what you needed to do and you aould never need it again
You WOULD have to walk someone there throiugh the setup

Hamachi is encrypted as well, and supports a mesh connection setup

0
 
JamesTX10Commented:
Hamachi is now owned by www.logmein.com
0
 
JRockSolidCommented:
Though it is owned by logme in now the core services are still free networkfish and can be downloaded from here:

http://63.208.197.224/files/HamachiSetup-1.0.1.1-en.exe
0

Featured Post

NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

  • 3
  • 2
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now