Goldmine Wordlink Very Slow

I have a Windows XP Pro laptop running Office 2k3 and Goldmine 6.5.

When the user clicks in Goldmine to "write" -> "letter to contact", it takes a very long time for Word to become active. Word will start immediately, and the address and name of the contact will appear on the document, but the hourglass forbids the user to do anything.

After over a minute, the hourglass goes and the user is then able to work on their document.

Obviously this is a major problem, so I would be grateful if anyone could post a fix for this. (We are using the NON-SQL version, but the database IS on a server in a shared directory)

Many thanks,

Marty
LVL 1
marty_tAsked:
Who is Participating?
 
dann47Connect With a Mentor Commented:
Hi again, before we go any further, try this site first, to get the lastest update for Gmlink

http://support.frontrange.com/freesupport/drivers2.asp
0
 
dann47Commented:
hi there, which version of GM link are you running please?  I take it that it is just one machine, all the rest been fine?
0
 
marty_tAuthor Commented:
Good question, I don't know which version of GMLink, I installed it with Goldmine. How would I find out?

Although we have licenses for other machines, they're not used (at the moment) so I couldn't tell if it's only that machine.

Is there any other information you require?

Thanks,

Marty
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.