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Performance monitoring from a remote computer

Posted on 2006-11-21
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I am using a tool to monitor various services and statistics on Win2k3 servers.  The tool runs on a workstation - which is important because of course one of the main purposes of the monitoring is to get notified if services stop abnormally or if the server itself freezes or goes down.  Normally there is no problem with doing this, using an account that is a member of the Administrators group. However, I'm having a problem with one particular server in one of my domains.  This server was upgraded from Win2K to Win2K3 about a year or so ago.  I was previously able to monitor it with no problem.  Now my software cannot access the machine and when I try to connect remotely to the performance monitors I get a message saying "Unable to connect to remote computer."  I can, however, run performance monitors locally on the server, so it's not a problem with the perfmon program itself.

I've checked the permissions per MS knowledgebase articles and also turned off media sensing on the gigabit NIC per MS.  Still no joy.  Any ideas?

TIA,
Deb
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Question by:Hypercat (Deb)
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Expert Comment

by:AndresM
ID: 17989844
See if romete registry service is started on target machine.
Also see:
"Unable to Connect to Machine" Error Message When You Try to View Remote Counters
http://support.microsoft.com/?id=300702
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by:Hypercat (Deb)
ID: 17989956
Thanks for the response. The remote registry service must be started, since I can remotely edit the registry.  The article you suggested is the one we have already followed concerning the permissions.  The account I'm using is a member of the domain Built-in Administrators group, but I checked all the settings anyway and they are correct.

Deb
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AndresM earned 2000 total points
ID: 17989997
See if this helps (from newsgroups):

1.      Open regedit on the machine to which you are trying to connect to perfmon.
2.      Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Perflib
3.      Right click on Perflib key and select permissions
4.      Click Add and add Local Service with full control
5.      Save and exit
6.      Restart the Remote Registry Service


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by:Hypercat (Deb)
ID: 17990082
That fixed it.  AndresM, you da man.  Thanks!!

Cheers,

Deb
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