Solved

WinXP keeps finding new printer hardware, but fails to install

Posted on 2006-11-21
7
505 Views
Last Modified: 2008-01-09
I have a desktop 970Cse on a new install of XP Pro.  Originally I used the disk that came with the printer, but it failed to install during set up.  Then I noticed it was only the CD for 9x...

So I went and downloaded the XP driver from the HP website, but ever since the initial install, windows keeps coming up Finding new hardware, then giving me no option to search or install anything, and automatically going to finish screen saying the device failed to install.. over and over and over.. reboot, and it still happens, over and over and over..

Could use a really quick fix for this one..
0
Comment
Question by:aconway
  • 4
  • 2
7 Comments
 
LVL 6

Expert Comment

by:tapkep
ID: 17989227
Are you installing from account with admin rights?
If so - check if there are some instaled drivers for this printer: Control panel -> Printers and Faxes -> Server properties (if used "classic" control panel - File/Server properties) -> drivers. Delete all unused drivers there.

Hope this will help :)
0
 

Author Comment

by:aconway
ID: 17989287
Yes, I am logged in as an administrator account.

There was a printer installed, so I deleted it... but the new hardware wizard keeps coming back up.. when it does come up, all it says is "Cannot find the file specified" and lets me click FINISH to finishing failing the installation..
0
 

Author Comment

by:aconway
ID: 17989500
There has to be some sort of INF file or something, SOMEWHERE, that it's referencing when it keeps failing to find whatever file it's looking for.. that's my guess.. I am just not sure what I need to clean up and removed to "RESET" things, so to speak..

I SEE YOU FOUND THE PRINTER AGAIN - NOW GO AWAY!!!  *pulls hair out*  heh
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:aconway
ID: 17989535
Help..
0
 
LVL 6

Accepted Solution

by:
tapkep earned 500 total points
ID: 18002756
Disconnect printer, see at Server Properties, if there are already some drivers for it. If yes - delete them.

Second step: while printer is still disconnected, install drivers for it (usually all USB drivers should be installed before device is connected for the first time). Reboot, plug USB cable. It may be a good idea to use different USB port.
0
 

Author Comment

by:aconway
ID: 18020905
Ok I am going to try that.. I'll repost here later.
0
 

Expert Comment

by:chucks10
ID: 18023404
Try to remove any device with a question mark on it in the Device Man. also check the event log when the system starts to see if their is an indication exactly what is failing
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now