aconway
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WinXP keeps finding new printer hardware, but fails to install
I have a desktop 970Cse on a new install of XP Pro. Originally I used the disk that came with the printer, but it failed to install during set up. Then I noticed it was only the CD for 9x...
So I went and downloaded the XP driver from the HP website, but ever since the initial install, windows keeps coming up Finding new hardware, then giving me no option to search or install anything, and automatically going to finish screen saying the device failed to install.. over and over and over.. reboot, and it still happens, over and over and over..
Could use a really quick fix for this one..
So I went and downloaded the XP driver from the HP website, but ever since the initial install, windows keeps coming up Finding new hardware, then giving me no option to search or install anything, and automatically going to finish screen saying the device failed to install.. over and over and over.. reboot, and it still happens, over and over and over..
Could use a really quick fix for this one..
ASKER
Yes, I am logged in as an administrator account.
There was a printer installed, so I deleted it... but the new hardware wizard keeps coming back up.. when it does come up, all it says is "Cannot find the file specified" and lets me click FINISH to finishing failing the installation..
There was a printer installed, so I deleted it... but the new hardware wizard keeps coming back up.. when it does come up, all it says is "Cannot find the file specified" and lets me click FINISH to finishing failing the installation..
ASKER
There has to be some sort of INF file or something, SOMEWHERE, that it's referencing when it keeps failing to find whatever file it's looking for.. that's my guess.. I am just not sure what I need to clean up and removed to "RESET" things, so to speak..
I SEE YOU FOUND THE PRINTER AGAIN - NOW GO AWAY!!! *pulls hair out* heh
I SEE YOU FOUND THE PRINTER AGAIN - NOW GO AWAY!!! *pulls hair out* heh
ASKER
Help..
ASKER CERTIFIED SOLUTION
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ASKER
Ok I am going to try that.. I'll repost here later.
Try to remove any device with a question mark on it in the Device Man. also check the event log when the system starts to see if their is an indication exactly what is failing
If so - check if there are some instaled drivers for this printer: Control panel -> Printers and Faxes -> Server properties (if used "classic" control panel - File/Server properties) -> drivers. Delete all unused drivers there.
Hope this will help :)