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WinXP keeps finding new printer hardware, but fails to install

Posted on 2006-11-21
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Last Modified: 2008-01-09
I have a desktop 970Cse on a new install of XP Pro.  Originally I used the disk that came with the printer, but it failed to install during set up.  Then I noticed it was only the CD for 9x...

So I went and downloaded the XP driver from the HP website, but ever since the initial install, windows keeps coming up Finding new hardware, then giving me no option to search or install anything, and automatically going to finish screen saying the device failed to install.. over and over and over.. reboot, and it still happens, over and over and over..

Could use a really quick fix for this one..
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Question by:aconway
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by:tapkep
ID: 17989227
Are you installing from account with admin rights?
If so - check if there are some instaled drivers for this printer: Control panel -> Printers and Faxes -> Server properties (if used "classic" control panel - File/Server properties) -> drivers. Delete all unused drivers there.

Hope this will help :)
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Author Comment

by:aconway
ID: 17989287
Yes, I am logged in as an administrator account.

There was a printer installed, so I deleted it... but the new hardware wizard keeps coming back up.. when it does come up, all it says is "Cannot find the file specified" and lets me click FINISH to finishing failing the installation..
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Author Comment

by:aconway
ID: 17989500
There has to be some sort of INF file or something, SOMEWHERE, that it's referencing when it keeps failing to find whatever file it's looking for.. that's my guess.. I am just not sure what I need to clean up and removed to "RESET" things, so to speak..

I SEE YOU FOUND THE PRINTER AGAIN - NOW GO AWAY!!!  *pulls hair out*  heh
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by:aconway
ID: 17989535
Help..
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tapkep earned 500 total points
ID: 18002756
Disconnect printer, see at Server Properties, if there are already some drivers for it. If yes - delete them.

Second step: while printer is still disconnected, install drivers for it (usually all USB drivers should be installed before device is connected for the first time). Reboot, plug USB cable. It may be a good idea to use different USB port.
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Author Comment

by:aconway
ID: 18020905
Ok I am going to try that.. I'll repost here later.
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Expert Comment

by:chucks10
ID: 18023404
Try to remove any device with a question mark on it in the Device Man. also check the event log when the system starts to see if their is an indication exactly what is failing
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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