rzimbler
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Getting "recipient's mailbox is full" when it isn't
I have a user who cannot send or receive email. Emails sent to his mailbox come back with a 5.2.2 warning: "the message could not be delivered because the recipient's mailbox is full." (The server is Exchange 2003 and clients are all using Outlook 2003.) Yes, there are quotas enabled, but the mailbox is definitely well below them. I have confirmed this in both the Exchange System Manager console, as well as looking at the Mailbox properties in the user's Outlook client.
Emails sent to the user are being bounced with the 5.2.2 warning whether sent internally within the business LAN, or coming through our SMTP gateway using an external browser mail client. For what it's worth, I also tried increasing the user's individual quota through AD User's and Computers, then rebooting the Exchange server forcing AD replication. But I'm still getting the same 5.2.2 warning. I'm really stumped at this point and could use any ideas. Thanks in advance.
Emails sent to the user are being bounced with the 5.2.2 warning whether sent internally within the business LAN, or coming through our SMTP gateway using an external browser mail client. For what it's worth, I also tried increasing the user's individual quota through AD User's and Computers, then rebooting the Exchange server forcing AD replication. But I'm still getting the same 5.2.2 warning. I'm really stumped at this point and could use any ideas. Thanks in advance.
ASKER
My limits are Warning: 150Mb; Prohibit Send: 185Mb; Prohibit Send/Rec.: 200Mb The current size according to both ESM and Outlook/Mailbox/Properties
I'll have to check on the size of the Outlook Today Folder. Whatever it is though, won't that figure be included in the total size of 143 Mb?
I'll have to check on the size of the Outlook Today Folder. Whatever it is though, won't that figure be included in the total size of 143 Mb?
Try setting his limits on his AD user account to nothing - IOW, check the box to override the server limits and then leave all 3 fields for warning, prohibit send and prohibit send/rec. blank. See if this works. Also, sometimes it takes a while for these changes to take effect. You shouldn't have to reboot, but you might have to restart the Exchange services to force the change to take effect.
Hope this helps!
Deb
Hope this helps!
Deb
are you saving the users deleted e-mails?
When users empty their deleted mails folder. The e-mails don't actually disappear. You can still revover them.
These e-mails still count as part of the mailbox. That is until they expire and are permanelty deleted.
http://www.petri.co.il/recover_a_deleted_mailbox.htm
"To Configure the Mailbox Retention Period:
Right-click the mailbox store, and then click Properties.
On the Limits tab, change the Keep deleted mailboxes for (days) default setting of 30 to the number of days you want.
Click OK." This is from Daniel Petri's website.
Cheers,
NITADMIN
When users empty their deleted mails folder. The e-mails don't actually disappear. You can still revover them.
These e-mails still count as part of the mailbox. That is until they expire and are permanelty deleted.
http://www.petri.co.il/recover_a_deleted_mailbox.htm
"To Configure the Mailbox Retention Period:
Right-click the mailbox store, and then click Properties.
On the Limits tab, change the Keep deleted mailboxes for (days) default setting of 30 to the number of days you want.
Click OK." This is from Daniel Petri's website.
Cheers,
NITADMIN
Here is an article about Exchange mailbox size.
http://www.petri.co.il/setting_mailbox_limits.htm
Cheers,
NITADMIN
http://www.petri.co.il/setting_mailbox_limits.htm
Cheers,
NITADMIN
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Whats the mailbox limit for the user and whats the mailbox size say from Outlook and ESM? Why don't you try removing the limits for this user for testing? I have had a similar issue on the past where the user had dragged and dropped a large number of e-mails into the Outlook Today folder in Outlook. If the size of the Outlook Today folder is not 0kb in the Outlook size window you will need to access the folder and remove the items. The easiest way to do that is via OWA.