The Citrix SSL Server you have selected is not accepting connections

Posted on 2006-11-21
Last Modified: 2008-03-12
I am running Metaframe XP on a Windows 2000 server. I kind of inherited this server so I don't know too much about it's history. All I know is users used to be able to connect and run published applications over the web. Currently from the private network everything works fine. When a user tries to run a published app from the internet they get "the citrix SSL Server you have selected is not accepting connections" What i did find when I investigated was that around the same time people complained, the SSL cert had expired. So I renewed it thinking that would take care of the problem. It didn't . Any help would be greatly appreciated!

Question by:baselhamad
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LVL 11

Expert Comment

ID: 17990017
If the SSL Cert expired, You may have to download the new Cert from whatever company you renewed with, and import it back into the server. Are you using secure gateway?

Author Comment

ID: 17990100
Yes, I am using secure gateway. Also, the cert are self created.
LVL 11

Expert Comment

ID: 17990161
Generally, When installing a server cert for secure gateway, you get it from a company like verisign or a cheaper alternative. It sounds like this is the cert that expired and will need to be reinstalled with a new non-expired one.
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Author Comment

ID: 17990415
Ok, now I see that the cert is expired on the secure gateway. I had renewed a cert on the citrix server. I am not sure how to renew on the secure gateway. I run through the secure gateware configuation, but there are not any valid cert's on the machine. I tried exporting one from another server, but that does not work. Is there a utility to request the cert? I am only familiar with how to renew or request a cert in IIS.
LVL 11

Expert Comment

ID: 17992572
You should be able to renew the Cert with whomever your company bought the cert with. They will provide you with a new Cert (comes in a file ) and you would install that into your IIS by going into IIS, right clicking Default web site, then properties, Directory security, Server Certificate, then import it in. Who originally setup the Secure Gateway for your company? That person would know the info for the certificate renewal.
LVL 11

Accepted Solution

AdamBNYC earned 500 total points
ID: 17992604
Right, in IIS. The cert you renewed was probably the cert needed for the Secure Gateway which sits in your DMZ to be able to communicate back with the citrix farm in the firewalled subnets. The Secure gateway requires 2 Certificates. One is the private inside one, which you probably renewed for free via your Certificate Authority. The other one you need is the public certificate, which costs money to purchase. I deal alot with this company

If you are unable to track down your SSL Cert provider, You can just go to another one. Check out these guys. All you really need is the 79.95 Instant SSL. They will provide a cert which you import into the IIS of the Secure Gateway. They have a great support area that can walk you through this process.

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