Office files taking 30sec-1min to open on XP clients from Windows 2000 DC share. Started small, now over 500 pcs affected!!
Posted on 2006-11-21
Saturday I recieved a page from one of my stores, "our share is really slow." A quick look into it revealed that it does in fact take anywhere from instant (which used to be the norm) to 1-2minutes to open Office docs from a network share. Opening TXT's or any other type of file is instantaneous. Attempting to open an office document will appear to "hang" excell/word, until it opens. After opening the file behaves fine. These shares are a combination of mapped drives and myself attempnig to connect via \\server\share and \\ipaddy\share.
This initiated at one store, but by the end of the day 80% of my users were reporting delays (and the pager was going INSANE). I have setup counters (no excessive disk/cpu activity client or server), I have done some bandwidth monitoring (nothing spamming), and this is happening at at least 5 seperate locations on seperate file servers. Most servers are also DC's, but a couple are just member servers.
Servers: Dell PowerEdge 2600 (or greater), Windows 2000 sp4 (fully updated). DCs (though some are just member servers).
Desktops: XP Pro SP2 fully updated, mainly dell mainly from within 1-2 years. Some older "whitebox" OEM machines. All exhibit same symptoms.
All locations are 100mb local (where the file access is occuring) with T1's back to the central location and out to the internet via oc-3.
I have searched here, and the web in general, but any help is GREATLY appreciated. Save this admin!!!
UPDATE: Disabling/uninstalling A/V does not resolve the issue. There are no Office templates being loaded or used.
Also, in contrast to my initial observations this is also occuring on local files! Now I realize this is in the wrong forum, but plz help anyway! :)