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error e23 on scanjet 5590

Posted on 2006-11-21
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Last Modified: 2013-12-27
Hello,

I have a scanjet 5590 by HP that gets a e23 on the display.  When this happens it locks up and has to be unplugged to reset.  It is now happening several times a day.  I have not been able to find out what this error means.  HP has also been no help.

I have googled and done several other searches with no luck.

Any thoughts?

Thanks,

Joe
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Question by:jruder
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by:nobus
ID: 17994169
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☠ MASQ ☠ earned 250 total points
ID: 17994787
Error 23 is a failure error on the scanner bulb circuit, unfortunately this could be anything from a bulb problem to a fault in the circuit board or even the USB cable.  The firmware is reporting a problem with warming the bulb ahead of the scan.

HP are well aware of the issue so not sure why you are having difficulties with them
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00228838&product=377690&dlc=en&lang=en

If it's still under warranty get it replaced.
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Author Comment

by:jruder
ID: 18000588
Thank you,

I did a search and found this same info (I was searching for error 23 not blinking 23 - hp should address this!)

I did talk to a HP rep and was told that this error means that my java (!!) is not installed correctly and there is nothing wrong with the scanner - also suggested that I reinstall windows and that could take care of the problem.  They needed a credit card and $50.00 to answer this question (it is out of warranty).  What a crock!

Thanks for the help.

Joe
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Author Comment

by:jruder
ID: 18000594
On a further note, I do have the case number, I am considering emailing HP just to let them know how the problem was handled.  I know I would like to be told if I was HP and one of my techs was handing out this type of incorrect advice.
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