jruder
asked on
error e23 on scanjet 5590
Hello,
I have a scanjet 5590 by HP that gets a e23 on the display. When this happens it locks up and has to be unplugged to reset. It is now happening several times a day. I have not been able to find out what this error means. HP has also been no help.
I have googled and done several other searches with no luck.
Any thoughts?
Thanks,
Joe
I have a scanjet 5590 by HP that gets a e23 on the display. When this happens it locks up and has to be unplugged to reset. It is now happening several times a day. I have not been able to find out what this error means. HP has also been no help.
I have googled and done several other searches with no luck.
Any thoughts?
Thanks,
Joe
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ASKER
Thank you,
I did a search and found this same info (I was searching for error 23 not blinking 23 - hp should address this!)
I did talk to a HP rep and was told that this error means that my java (!!) is not installed correctly and there is nothing wrong with the scanner - also suggested that I reinstall windows and that could take care of the problem. They needed a credit card and $50.00 to answer this question (it is out of warranty). What a crock!
Thanks for the help.
Joe
I did a search and found this same info (I was searching for error 23 not blinking 23 - hp should address this!)
I did talk to a HP rep and was told that this error means that my java (!!) is not installed correctly and there is nothing wrong with the scanner - also suggested that I reinstall windows and that could take care of the problem. They needed a credit card and $50.00 to answer this question (it is out of warranty). What a crock!
Thanks for the help.
Joe
ASKER
On a further note, I do have the case number, I am considering emailing HP just to let them know how the problem was handled. I know I would like to be told if I was HP and one of my techs was handing out this type of incorrect advice.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&cc=us&dlc=en&product=377690&lang=en