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jruder

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error e23 on scanjet 5590

Hello,

I have a scanjet 5590 by HP that gets a e23 on the display.  When this happens it locks up and has to be unplugged to reset.  It is now happening several times a day.  I have not been able to find out what this error means.  HP has also been no help.

I have googled and done several other searches with no luck.

Any thoughts?

Thanks,

Joe
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nobus
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jruder

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Thank you,

I did a search and found this same info (I was searching for error 23 not blinking 23 - hp should address this!)

I did talk to a HP rep and was told that this error means that my java (!!) is not installed correctly and there is nothing wrong with the scanner - also suggested that I reinstall windows and that could take care of the problem.  They needed a credit card and $50.00 to answer this question (it is out of warranty).  What a crock!

Thanks for the help.

Joe
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On a further note, I do have the case number, I am considering emailing HP just to let them know how the problem was handled.  I know I would like to be told if I was HP and one of my techs was handing out this type of incorrect advice.