Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook Recieveing Problem

Posted on 2006-11-21
4
Medium Priority
?
291 Views
Last Modified: 2010-04-08
Hello,

I am not sure if this is a Outlook problem or a Exchange Server problem... We are running Outlook from OfficeXP and have a single Exchange 2003 server in the office.

The scenario for the problem is this:
A user in the office will send a email to another person in the office. The recipient will not see the new email in his/her inobox untill they click on another folder. Then the mail comes through. Even if they click on the "send/recieve" button the email will not show up. Only when they click on another folder in outlook. If they wait for a while the email eventual will show up, but this can be a problem because some emails are time sensitive.

I am not sure on where to begin...

Thanks in advance.
0
Comment
Question by:Atari911
  • 2
  • 2
4 Comments
 
LVL 17

Accepted Solution

by:
upul007 earned 750 total points
ID: 17993472
Does the user who gets the email use any software (anti spam, anti virus - Symantecs Norton Anti virus for example) that integrates with Outlook?

This is common scenario with Norton Anti Virus.
0
 
LVL 2

Author Comment

by:Atari911
ID: 17996540
interesting... Yes, we use trend micro scanmail. Looks like that may be the case?
0
 
LVL 2

Author Comment

by:Atari911
ID: 17996586
Oh you said integrated with OUTLOOK. No... We do have TM Scanmail that is integrated with Exchange.
0
 
LVL 17

Expert Comment

by:upul007
ID: 18000692
You could try opening Outlook in SAFE mode to check.

Start > Run - (type the following and OK) Outlook /safe or Outlook /safe:3
 For further info refer http://www.techgalaxy.net/Docs/Exchange/OL2003_switches.htm

The above will disable  any add-in's. It's the fastest way to recheck if another app is causing the issue. Open Outlook in safe mode and allow the user to work with it open for a little time so that some test emails could be transmitted to that user.

Please also check the Message Tracking in Exchange System Manager to identify what happens to the messages at the server itself.

0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…

876 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question