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Outlook Recieveing Problem

Posted on 2006-11-21
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Last Modified: 2010-04-08
Hello,

I am not sure if this is a Outlook problem or a Exchange Server problem... We are running Outlook from OfficeXP and have a single Exchange 2003 server in the office.

The scenario for the problem is this:
A user in the office will send a email to another person in the office. The recipient will not see the new email in his/her inobox untill they click on another folder. Then the mail comes through. Even if they click on the "send/recieve" button the email will not show up. Only when they click on another folder in outlook. If they wait for a while the email eventual will show up, but this can be a problem because some emails are time sensitive.

I am not sure on where to begin...

Thanks in advance.
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Question by:Atari911
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upul007 earned 250 total points
ID: 17993472
Does the user who gets the email use any software (anti spam, anti virus - Symantecs Norton Anti virus for example) that integrates with Outlook?

This is common scenario with Norton Anti Virus.
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by:Atari911
ID: 17996540
interesting... Yes, we use trend micro scanmail. Looks like that may be the case?
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by:Atari911
ID: 17996586
Oh you said integrated with OUTLOOK. No... We do have TM Scanmail that is integrated with Exchange.
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Expert Comment

by:upul007
ID: 18000692
You could try opening Outlook in SAFE mode to check.

Start > Run - (type the following and OK) Outlook /safe or Outlook /safe:3
 For further info refer http://www.techgalaxy.net/Docs/Exchange/OL2003_switches.htm

The above will disable  any add-in's. It's the fastest way to recheck if another app is causing the issue. Open Outlook in safe mode and allow the user to work with it open for a little time so that some test emails could be transmitted to that user.

Please also check the Message Tracking in Exchange System Manager to identify what happens to the messages at the server itself.

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