I have a user that allowed her certificate to expire. I opened the Lotus Notes Administrator, selected people, and then right clicked on her user name. I then selected re-certify. I changed the certification period and followed the prompts. I received a reply that the certification was ok. When I tried to log on to Notes, I received the message that her certificate.
A few vital facts. She had been logging on using a citrix portal. The citrix portal pointed to a drive on the network where her userid and names.nsf files were located. She was using a thin client to run notes via the portal.
I replaced the thin client with a pc. I performed a clean install of Notes. I pointed the install to the new location of the user id file which I had copied from the location on the citrix server. I also copied the desktop5.dsk and names.nsf from the citrix location to the lotus notes folder on her new pc.
I still get the certification error, even though I have certified. I had to certify a couple of other users. When I look at their user ids, they have a modify date of today. However, I did a search for id files on the hard drives where her user id had been stored. The modification date did not change.
Should I consider her user id corrupt? She could not logon using the either the portal or a local install after I re-certified. If I need to add her as a new user (realizing she will lose access to any data in her email)? If so, can someone please point me to information regarding adding a new user to notes?