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Cannot access user mailbox

Posted on 2006-11-21
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Last Modified: 2010-03-06
I have a user that no longer exists but his mailbox does.  Now I need to get into his mailbox.  I tried to recreate an account with the same username.. I didn't think that would work and it didn't.

So any help getting that mailbox open would be great.
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Question by:darovitz
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Expert Comment

by:aa230002
ID: 17993579
Which version of Exchange is this?
Go to Exchange System Manager - Expand Server Name - Expand storage group and Mailbox store - Highlight on "Mailboxes" and right click - click on "Run Cleanup Agent"
You must be able to see this mailbox as a disconnected mailbox (Red cross mark)
Right click on the mailbox and say reconnect. Select the newly created user from the Active Directory and wait for sometime for RUS (Recipient Update Service) to give a new email ID to the user in AD.

Login to the mailbox with user credentials.

Thanks,
Amit Aggarwal.
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Author Comment

by:darovitz
ID: 17993739
2003.. there is no red cross box.  Already ran clean up agent.
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Accepted Solution

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aa230002 earned 1000 total points
ID: 17993771
in case, its not showing Red cross, means its connected to some user account in AD. try to search this mailbox (user account) in AD and check the user account properties and see if its connected to the correct mailbox.

Reset the password and try to access it.

Thanks,
Amit Aggarwal.
0

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