Solved

Users unable to print from citrix using a network printer.

Posted on 2006-11-22
5
370 Views
Last Modified: 2011-09-20
We have a number of external clients that print over the interent via citrix.  However some clients are able to print but others aren't.  They are using a network printer at their end..any ideas?.

(i have checked that they both have the same drivers installed on both citrix and the clients machine.)

0
Comment
Question by:anwarmir
  • 2
  • 2
5 Comments
 
LVL 10

Assisted Solution

by:chrisnewman01
chrisnewman01 earned 250 total points
Comment Utility
Have you defined a policy for printing (in the CMC)?  If not I would strongly recommend it.  Is this Citrix Presentation Server 4?  Do the users have the latest version of the Citrix clients?

Thanks,
Chris
0
 

Author Comment

by:anwarmir
Comment Utility
Hi ,

Users for some reason are now able to print..however everytime they get timed out..they lose their ability to print..sometimes this happens adhoc.

thanks
0
 
LVL 10

Assisted Solution

by:chrisnewman01
chrisnewman01 earned 250 total points
Comment Utility
That sounds like one of the issues that were resolved with PS4 R02 (Rollup 02)
0
 
LVL 11

Accepted Solution

by:
AdamBNYC earned 250 total points
Comment Utility
You said " they are using a network printer" is this a remote office? If so, I would host the printer directly on your citrix server. I love network printers for this very reason. You can install the printer directly to the citrix server, set it to print to the public IP address of the remote site. On the remote site firewall open up port forwarding for 9100 to the printer. This has worked flawlessly for me.
0
 
LVL 11

Assisted Solution

by:AdamBNYC
AdamBNYC earned 250 total points
Comment Utility
Oh, and dont forget to give user rights to the printer through citrix
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now