Solved

Why does Outlook (and Outlook Express) work so much more quickly than my web mail interface?

Posted on 2006-11-22
8
153 Views
Last Modified: 2010-04-08
Where I work we host our own email.  All employees can access their email using the Web.  The company that made the software we use (Merek) makes available an interface users can use if they want (instead of Outlook or OE).

I understand that when you use this interface, you are actually "looking" at your emails on the server ... as opposed to having your emails downloaded to you PC.

Here's the rub:  when we use the interface, it takes a long time before you can see your emails.  But if we use Outlook (or OE) it comes up almost instantly and new email download quickly.

This seems counter-intuitive.  In the first scenario, we are just looking at emails residing on the server.  In the 2nd scenario we are actually asking new emails to be sent to our PC.  Shouldn't this take longer?

What am I missing here?

-Jay
0
Comment
Question by:JayMulkey
  • 4
  • 3
8 Comments
 
LVL 97

Expert Comment

by:war1
Comment Utility
Greetings, JayMulkey !

Does other websites on your browser load slowly also?  If so, the problem is the browser, not the website.

Webmail access is usually slower because all the other data it has to download, like the HTML code and advertisements.

Best wishes!
0
 

Author Comment

by:JayMulkey
Comment Utility
Happy Thanksgiving!

No.  Other websites seem to load normally.

What kind(s) advertisments must download when using webmail?
Are you aware of anything I can do to improve the performance?

What does Outlook do with all this "extra" stuff?  Why can it work so much more quickly?

-Jay  
0
 
LVL 97

Accepted Solution

by:
war1 earned 250 total points
Comment Utility
>> What kind(s) advertisments must download when using webmail?

Webmail interfaces from Yahoo and Hotmail have lots of advertisement.  If you have a paid service, webmail download goes as fast as your webmail service.

>> Are you aware of anything I can do to improve the performance?

Webmail download goes as fast as your webmal service. You may want to check with your Internet Service Provider to determine if your access can be faster.

>> What does Outlook do with all this "extra" stuff?  Why can it work so much more quickly?

Outlook download directly from the SMTP server. The protocol is fast if not too many users are accessing their mail at same time.
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 

Author Comment

by:JayMulkey
Comment Utility
War1,

I may have given a wrong impression.  If so, I apologize.

We do webmail inhouse.  The unusual slow behaviour occurs inside the network as well as outside (using the Internet).  I've been making the assumption that accessing my email using the interface from the author, would allow me to see my account (and the emails sitting there) pretty darn quick.  I'm not even using an ISP at that point.  There is no Yahoo or Hotmail involved.  Just   MyName@DomainName.com

Does this information help at all?

-Jay
0
 
LVL 97

Expert Comment

by:war1
Comment Utility
Jay,

So you are accessing your webmail inhouse.  That should be fast.  Do you have an antivirus program or other program slowing you down?
0
 
LVL 97

Expert Comment

by:war1
Comment Utility
Jay, any update?
0
 

Author Comment

by:JayMulkey
Comment Utility
War1,

The anti-virus program we use (eTrust, by C.A.) makes it easy to temporarily turn it off (called "snooze") for a number of minutes.  I'll try that myself as well as ask several others to test this for me.

(we've got snow!)

Jay
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Suggested Solutions

Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now