IE6 KB922660 not installing on about 150 machines

Posted on 2006-11-23
Last Modified: 2010-04-13
We have a large collage network 500 plus computers

we are using WSUS 3.0 beta to update the machines

most updates are successeful but i am haviing problems with a IE6 SP critical update KB922760 it a mix of 2000 and XP machine but is mainly effecting the 2000 machines
as it will not install on 150 of the computers, i have manually downloaded the update and that seems to work on the few computers i have installed it on
i need a fix for wsus to push out the the updates or was wondering if microsoft do  the updates as msi so i can push it via AD

Question by:houghton5
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LVL 28

Expert Comment

by:Michael Pfister
ID: 18003098
No, MS updates are not MSI.
I'd try to find out whats on these machines preventing WSUS to install the fix.
Is the fix setup started but fails? If yes there is a log on the client under %SYSTEMROOT%, named KB922760.log in your case. It should point to the cause of the problem.


Author Comment

ID: 18006745
unable to find that particle log file have done a search of the whole of the network

Author Comment

ID: 18007151
found one it has extra bits on it that why i cound not find it

0.280: ================================================================================
0.280: 2006/11/24 12:14:54.955 (local)
0.280: c:\84296070928600aff4bf5fbee1\update\update.exe (version
0.390: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
0.390: Hotfix started with following command line:
0.421: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f
8.412: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with error 0x2
8.412: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with error 0x2
8.412: DoInstallation: CleanPFR failed: 0x2
8.412: SetProductTypes: InfProductBuildType=BuildType.IP
8.432: SetAltOsLoaderPath: No section uses DirId 65701; done.
8.462: DoInstallation: FetchSourceURL for c:\84296070928600aff4bf5fbee1\update\update_W2K.inf failed
8.462: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed: 0xe0000102
8.472: BuildCabinetManifest: update.url absent
8.472: Starting AnalyzeComponents
8.482: AnalyzePhaseZero used 0 ticks
8.502: OEM file scan used 0 ticks
10.856: AnalyzePhaseOne: used 2374 ticks
10.856: AnalyzeComponents: Hotpatch analysis disabled; skipping.
10.856: AnalyzeComponents: Hotpatching is disabled.
10.866: AnalyzePhaseTwo used 10 ticks
10.866: AnalyzePhaseThree used 0 ticks
10.866: AnalyzePhaseFive used 0 ticks
10.876: AnalyzePhaseSix used 10 ticks
17.275: AnalyzeComponents used 8803 ticks
17.275: Downloading 0 files
17.275: bPatchMode = FALSE
17.275: Inventory complete: ReturnStatus=0, 8813 ticks
18.036: CreateUninstall = 1,Directory = C:\WINNT\$NtUninstallKB922760-IE6SP1-20061018.120000$
18.036: Num Ticks for invent : 9574
18.036: Allocation size of drive C: is 4096 bytes, free space = 14063149056 bytes
18.056: AnalyzeDiskUsage:  Skipping EstimateDiskUsageForUninstall.
18.056: Drive C: free 13411MB req: 6MB w/uninstall: NOT CALCULATED.
18.056: CabinetBuild complete
18.056: Num Ticks for Cabinet build : 20
18.056: DynamicStrings section not defined or empty.
18.086: FileInUse:: Detection disabled.
19.087: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed: 0xe0000102
20.730: Num Ticks for Backup : 2674
26.568: Num Ticks for creating uninst inf : 5838
26.578: Registering Uninstall Program for -> KB922760-IE6SP1-20061018.120000, KB922760-IE6SP1-20061018.120000 , 0x0
26.578: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed: 0xe0000102
26.828: Copied file:  C:\WINNT\system32\spmsg.dll
27.550: PFE2: Not avoiding Per File Exceptions.
27.610: GetCatVersion:  Failed to retrieve version information from C:\WINNT\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\ with error 0x57
28.701: Copied file:  C:\WINNT\system32\BROWSEUI.DLL
29.202: Copied file (delayed):  C:\WINNT\system32\SET9.tmp
29.252: Copied file:  C:\WINNT\system32\CDFVIEW.DLL
29.332: Copied file:  C:\WINNT\system32\DANIM.DLL
29.512: Copied file:  C:\WINNT\system32\DXTMSFT.DLL
29.633: Copied file:  C:\WINNT\system32\DXTRANS.DLL
29.733: Copied file:  C:\WINNT\system32\IEPEERS.DLL
29.833: Copied file:  C:\WINNT\system32\INSENG.DLL
29.913: Copied file:  C:\WINNT\system32\JSPROXY.DLL
30.093: Copied file:  C:\WINNT\system32\MSHTML.DLL
30.724: Copied file (delayed):  C:\WINNT\system32\SET11.tmp
30.764: Copied file:  C:\WINNT\system32\MSRATING.DLL
30.864: Copied file:  C:\WINNT\system32\MSTIME.DLL
31.105: Copied file:  C:\WINNT\system32\PNGFILT.DLL
31.185: Copied file:  C:\WINNT\system32\SHDOCVW.DLL
31.545: Copied file (delayed):  C:\WINNT\system32\SET15.tmp
31.575: Copied file:  C:\WINNT\system32\SHLWAPI.DLL
31.856: Copied file (delayed):  C:\WINNT\system32\SET16.tmp
31.896: Copied file:  C:\WINNT\system32\URLMON.DLL
32.276: Copied file (delayed):  C:\WINNT\system32\SET17.tmp
32.336: Copied file:  C:\WINNT\system32\WININET.DLL
32.617: Copied file (delayed):  C:\WINNT\system32\SET18.tmp
32.637: Copied file:  C:\WINNT\system32\DllCache\BROWSEUI.DLL
32.697: Copied file:  C:\WINNT\system32\DllCache\CDFVIEW.DLL
32.767: Copied file:  C:\WINNT\system32\DllCache\DANIM.DLL
32.827: Copied file:  C:\WINNT\system32\DllCache\DXTMSFT.DLL
32.877: Copied file:  C:\WINNT\system32\DllCache\DXTRANS.DLL
32.917: Copied file:  C:\WINNT\system32\DllCache\IEPEERS.DLL
32.987: Copied file:  C:\WINNT\system32\DllCache\INSENG.DLL
33.057: Copied file:  C:\WINNT\system32\DllCache\JSPROXY.DLL
33.118: Copied file:  C:\WINNT\system32\DllCache\MSHTML.DLL
33.218: Copied file:  C:\WINNT\system32\DllCache\MSRATING.DLL
33.278: Copied file:  C:\WINNT\system32\DllCache\MSTIME.DLL
33.368: Copied file:  C:\WINNT\system32\DllCache\PNGFILT.DLL
33.428: Copied file:  C:\WINNT\system32\DllCache\SHDOCVW.DLL
34.049: Copied file:  C:\WINNT\system32\DllCache\SHLWAPI.DLL
34.269: Copied file:  C:\WINNT\system32\DllCache\URLMON.DLL
34.489: Copied file:  C:\WINNT\system32\DllCache\WININET.DLL
35.391: Num Ticks for Copying files : 8823
35.561: Num Ticks for Reg update and deleting 0 size files : 170      
35.571: ---- Old Information In The Registry ------
35.831: Source:C:\WINNT\system32\SET9.tmp (6.0.2800.1895)
35.831: Destination:C:\WINNT\system32\BROWSEUI.DLL (6.0.2800.1692)
36.192: Source:C:\WINNT\system32\SET11.tmp (6.0.2800.1578)
36.202: Destination:C:\WINNT\system32\MSHTML.DLL (6.0.2800.1561)
36.673: Source:C:\WINNT\system32\SET15.tmp (6.0.2800.1895)
36.673: Destination:C:\WINNT\system32\SHDOCVW.DLL (6.0.2800.1849)
36.983: Source:C:\WINNT\system32\SET16.tmp (6.0.2800.1895)
36.983: Destination:C:\WINNT\system32\SHLWAPI.DLL (6.0.2800.1740)
37.183: Source:C:\WINNT\system32\SET17.tmp (6.0.2800.1578)
37.183: Destination:C:\WINNT\system32\URLMON.DLL (6.0.2800.1567)
37.404: Source:C:\WINNT\system32\SET18.tmp (6.0.2800.1578)
37.404: Destination:C:\WINNT\system32\WININET.DLL (6.0.2800.1559)
37.414: ---- New Information In The Registry ------
37.414: Source:C:\WINNT\system32\SET9.tmp (6.0.2800.1895)
37.414: Destination:C:\WINNT\system32\BROWSEUI.DLL (6.0.2800.1692)
37.414: Source:C:\WINNT\system32\SET11.tmp (6.0.2800.1578)
37.414: Destination:C:\WINNT\system32\MSHTML.DLL (6.0.2800.1561)
37.414: Source:C:\WINNT\system32\SET15.tmp (6.0.2800.1895)
37.414: Destination:C:\WINNT\system32\SHDOCVW.DLL (6.0.2800.1849)
37.414: Source:C:\WINNT\system32\SET16.tmp (6.0.2800.1895)
37.414: Destination:C:\WINNT\system32\SHLWAPI.DLL (6.0.2800.1740)
37.424: Source:C:\WINNT\system32\SET17.tmp (6.0.2800.1578)
37.424: Destination:C:\WINNT\system32\URLMON.DLL (6.0.2800.1567)
37.424: Source:C:\WINNT\system32\SET18.tmp (6.0.2800.1578)
37.434: Destination:C:\WINNT\system32\WININET.DLL (6.0.2800.1559)
43.402: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
43.462: IsRebootRequiredForFileQueue: At least one file operation was delayed; reboot is required.
                              If none are listed below, check above for delayed deletes.
43.462: IsRebootRequiredForFileQueue: c:\winnt\system32\wininet.dll was delayed; reboot is required.
43.462: IsRebootRequiredForFileQueue: c:\winnt\system32\urlmon.dll was delayed; reboot is required.
43.462: IsRebootRequiredForFileQueue: c:\winnt\system32\shlwapi.dll was delayed; reboot is required.
43.462: IsRebootRequiredForFileQueue: c:\winnt\system32\shdocvw.dll was delayed; reboot is required.
43.462: IsRebootRequiredForFileQueue: c:\winnt\system32\mshtml.dll was delayed; reboot is required.
43.462: IsRebootRequiredForFileQueue: c:\winnt\system32\browseui.dll was delayed; reboot is required.
43.462: DoInstallation: A reboot is required to complete the installation of one or more files.
43.462: In Function SetVolatileFlag, line 11789, RegOpenKeyEx failed with error 0x2
43.462: In Function SetVolatileFlag, line 11806, RegOpenKeyEx failed with error 0x2
43.462: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to do.
43.482: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\winnt\
76.280: RebootNecessary = 1,WizardInput = 1 , DontReboot = 0, ForceRestart = 0
Shutdown Initiated in Self Extractor

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LVL 28

Expert Comment

by:Michael Pfister
ID: 18018511
The log is typical for a successful installation ... so the question is, what makes you think its not working?

Author Comment

ID: 18632716
Have updated to the RC vesion which has resolved the problem as i had to redown load the update they may have changed the updates so it all working fine

thanks for your help

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