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Sync Error

Posted on 2006-11-23
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Last Modified: 2010-05-18
Hi,

I'm having trouble synchronising outlook 2000 with our exchange server so my colleague can view his emails out of the office. I've used the offline folder settings in the tools/syncronize menu, but it keeps returning the following error:

14:03:15 Synchronizing Mailbox '<user>'
14:03:15 Synchronizing Hierarchy
14:03:15 Terminated in error
14:03:15              [80040803-3EE-0-733]
14:03:15              Unknown Error.
14:03:15              Microsoft Exchange Server Information Store
14:03:15              For more information on this failure, click the URL below:
14:03:15              <http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040803-3ee-0-733>

Is this a corrupt mail file perhaps?

Thanks in Advance

Andrew
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Question by:andrewmetz
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Expert Comment

by:MontyV
ID: 18009509
Let me get some clarification first.  Are you trying to use RPC over HTTP feature?  If so this only works with Exchange 2003 with Outlook 2003.  This is not compatible with Outlook 2000.  There are various options depending on what you have.  

Or are you trying to synchronize internally and you getting this error.  Outlook 2000 does work internally for emails with Exchange 2003 but does not work with assigning tasks and appointments.  Either way if its internally are any other users having this problem?

Please fill in the details or anything else you think you can provide.

- Monty
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Author Comment

by:andrewmetz
ID: 18026700
In answer to the first question, no not running symantec. Only software is Panda.

What i should say is that my colleague wants the ability to view his emails offline. Thus when he's not on the network, he'll wants to be able to see and compose emails at home.

He's running outlook 2000 and our exchange server is sbs2003. This is definitely possible as he used to be able to do this on his old machine. No other users are 'syncing' in this way.
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Expert Comment

by:p912s
ID: 18026868
So this is a notebook he travels with?

You said this Is "Enable offline use..." checked? And it's pointing to a valid *.ost file?

And does this error happen when at work trying to sync before leaving?
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Author Comment

by:andrewmetz
ID: 18028666
Yes, a notebook.

I have enabled the offline use and it seems to accept them, but when he logs out of outlook, it errors, saying the a log has been created in deleted items (posted above).

I assume it's a valid OST - there are no problems with his mail profile online. Should i delete and re-create the OST?
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Expert Comment

by:p912s
ID: 18029293
The problem you're describing is the exact same problem I had with Symantec Coprorate Edition. It all had to do with scanning the Exchange directories and Message Store. My problem was with Exhange 5.5 but others I've spoke to had similar problems with Exchange 2000 & 2003.

Symantec link about scanning - http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004052416452048

Here's a link I found for Exchange 2000 and their experience with Symantec - http://www.tek-tips.com/viewthread.cfm?qid=1102305&page=1

I know you said you don't have Symantec but I wonder if it's the same circumstance. In the link for 2000 it states that the fix was - "only fix was to turn off Exchange Cached Mode".

Scot
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Expert Comment

by:MontyV
ID: 18030525
Yes you can make it work via POP3 connections but as mentioned are you trying to use the RPC over HTTP features?  If so and you are using Exchange 2003 as mentioned the remote computer must be using Outlook 2003 and Windows XP.  Making sure they sync and you are able to use it offline you would have to make sure when setting up the exchange email account you would check the "Cache Mode."  Again though this is a feature through Outlook 2003.

http://office.microsoft.com/en-us/ork2003/HA011402731033.aspx
http://www.msexchange.org/tutorials/Troubleshooting-RPC-over-HTTPS-Part1.html

If you are connecting by other means then please inform.
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Expert Comment

by:p912s
ID: 18032622
>>but when he logs out of outlook, it errors
This is when he's at the office - right?

You're not trying to connect to the office remotely - are you?
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Expert Comment

by:MontyV
ID: 18032952
p912s he is trying to do it from home.

>>What i should say is that my colleague wants the ability to view his emails offline. Thus when he's not on the network, he'll wants to be able to see and compose emails at home.

Unless I'm mistaken.
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Expert Comment

by:p912s
ID: 18032994
MontyV,

Yes, you can do that using offline storage and the emails are sent when you return to the office and connect to the server. That's why I asked for clarification.

Scot
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Author Comment

by:andrewmetz
ID: 18035850
Sorry for the confusion guys - I'm a bit naff at explaining stuff :)

>You're not trying to connect to the office remotely - are you?

No, not trying to connect remotely at all . The error occurs on exiting outlook still connected to the network. My colleague just wants to take his notebook home and browse emails offline at home.

P912 - i'll investigate that solution thanks. Let you know how it goes...

>Or are you trying to synchronize internally and you getting this error.  Outlook 2000 does work internally for emails >with Exchange 2003 but does not work with assigning tasks and appointments.  Either way if its internally are any >other users having this problem?

Internally.

He's also getting the following message once outlook closes:

MAPISP32.EXE APPLICATION ERROR
The Instruction at "0x3a2712f7" referenced memory at "0x70442dc8". The memory could not be "read"
Click OK to terminate the program
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Expert Comment

by:p912s
ID: 18036308
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Author Comment

by:andrewmetz
ID: 18129670
Service packs all up to date.

Any other suggestions?
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Accepted Solution

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p912s earned 1000 total points
ID: 18129939
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Author Comment

by:andrewmetz
ID: 18164466
OK, in the end i had to delete and re-create the OST file. Thanks p912s.
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Expert Comment

by:p912s
ID: 18164752
Glad it worked out...

Thanks for the points and grade.

Scot
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