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Create overlay failed...winDVD no picture on any DVD software player

Posted on 2006-11-23
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Last Modified: 2013-11-13
I've been working on solving this for HOURS!!!
My DVD player will not play a dvd with a picture.  CD's work fine, burned DVD-R with no problem. DVD sound plays on window's media player but no picture.
I get the following message on WinDVD "create overlay failed please lower your resolution or color depth and try again"

computer is a HP nw9440 Laptop with NVidia quadro FX 1500M

I've tried all of the following
0)  hour and fourty minute session with HP help - no luck
1)  lowered resolution & color depth to all different settings.  No help
2)  tried other software programs (had Sonic's and windows media player) - no luck.  
3)  Uninstalled all video related programs - Roxio EZ CD, Sonic, Adobe Premiere
2)  updated Bios and NVidia driver
3)  Uninstalling and reinstalling WinDVD 5 (even tried downloading the trial version of the new windvd 8 with no luck)
4)  updated directX
5)  dxdiag.exe shows - display  lists
                                     Directdraw accelleration - not available
                                     Direct3d Accerlation - enabled
                                     AGP texture acceleratio not available
6)  even tried the crazy solution in another post about installing netmeeting, and then unchecking the "remote comptuer" control with no success.

HELP!!!
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Question by:BLCSwimmer
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Accepted Solution

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shuboarder earned 500 total points
ID: 18009405
This is quite a common problem it seems, and this error message can be caused by pretty much anything!
The main issues are remote assistance tools, display drivers and direct x

Are you by any chance using netmeeting?

I know this can be the cause of this error:
http://www.infohq.com/cgi-bin/ikonboard/topic.cgi?forum=4&topic=53
http://www.ntcompatible.com/thread23762-1.html

or other remote utilities:
http://209.167.114.38/support/TechSupport/TSBs/ALL/-TSB001070.htm

Some other possible fixes:

1. Update to latest version of Direct X
2. Check: My Computer >> C:\ >> Direct X Folder >> Direct X Diagnostic Tools >> Display Tab >> Enable Direct Draw and Direct 3D Accelerations
3. Update to the latest display driver

HP and Compaq PCs:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=&product=89876&docname=bph05977

This PAQ may also help you:
http://www.experts-exchange.com/Applications/MultiMedia_Applications/Q_21715497.html

Hope this helps!
0
 

Author Comment

by:BLCSwimmer
ID: 18011587
I had already updated both the bios and the Video card software - no change

in the direct x diagnostics Direct draw is greyed out - I can't imagine this feature wouldn't be avaible, the computer is only 3 months old and the DVD player came factory installed.

I don't think I"m running Netmeeting - but It could be hiding in the background.  I've checked but can't find an exe file that looks like its related to Net meeting

what are remote assistance tools and how would I go about searching to see if something is conflicting.

so bottom line is I've tried just about everything suggested and still not having any luck.  Does anyone have anything new to suggest - short of returning the computer or reformating?

0
 

Author Comment

by:BLCSwimmer
ID: 18011839
OK - I did some poking around on my own and finally found the problem.  Thanks Shuboarder - your suggestion above helped since it leventually led me to the DirectX troubleshooter. which suggested looking at the device adapters in the device manager.



the problem was that I have a display adapter called "novell Zenworks remote management driver".  As soon as I disabled it the DVD player began working fine.

Before I award points though.  

Does anyone know what this adapter is for??

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LVL 21

Expert Comment

by:shuboarder
ID: 18012706
Hi BLCSwimmer,

Yes, Zenworks is Novell's remote assistance tool.
Remote assistance tools are software that allow you to remotely control PCs from a single location.

http://en.wikipedia.org/wiki/Novell_ZENworks
0
 

Author Comment

by:BLCSwimmer
ID: 18035958
thanks for your help shuboarder.  I've disabled Zenworks and things work fine.

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