Solved

Windows XP does not recognise inserted CD

Posted on 2006-11-23
7
312 Views
Last Modified: 2010-04-03
I have a laptop that does not recognize when a CD/DVD is inserted into it. I have tried the CD's on a different laptop, and they work fine. On this laptop you can't hear the CD loading up or anything. It's like it isn't even in there. I have checked in Device Manager and there is no error icon or anything like that. It says this device is working. I tried upgrading the driver, but Windows said it had the correct driver already installed. I disabled the drive, rebooted, and re enabled it, but it still does not recognize the disc. When the disc is installed and I double click on the DVD icon, it opens a new window, but with no files listed. Could this possibly be a hardware issue, or is it more likely a driver/software issue? Any ideas what to try next?
0
Comment
Question by:tezza80
7 Comments
 
LVL 70

Accepted Solution

by:
garycase earned 250 total points
ID: 18005293
Two things to try:

(1)  Uninstall the drive in Device Manager [go to Device Manager; expand the CD/DVD drives; right-click on the drive and select "Uninstall"] ... then reboot and see if a redetection resolves the issue.

(2)  You may have corrupted optical filters.   To check this, load RegEdit RegEdit (Start, Run, Regedit) and navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Now DELETE the Upperfilters and Lowerfilters values [just highlight each; right-click; and DELETE them].

Then reboot your computer.
0
 
LVL 70

Expert Comment

by:garycase
ID: 18005294
... typo alert !!  I double-typed "RegEdit" above :-)
0
 
LVL 4

Expert Comment

by:Raymun
ID: 18005599
>> I tried upgrading the driver, but Windows said it had the correct driver already installed.
Just a hunch, but try uninstalling and then reinstalling. Maybe Windows just thinks it has a working driver.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 4

Expert Comment

by:Raymun
ID: 18005603
the driver, not windows
0
 
LVL 3

Expert Comment

by:sarithvs
ID: 18005745
Reboot the laptop with boot from CD option and insert a Bootable CD,Check  if it booting  from the CD then this is not a hardware issue
Try the upgrade driver option in device manager
0
 

Author Comment

by:tezza80
ID: 18005935
I uninstalled the drive and then rebooted and it worked. The drive now recognizes the disc.
0
 
LVL 70

Expert Comment

by:garycase
ID: 18005950
Good ... remember that ... and keep the Upperfilters/Lowerfilters modification info handy as well => between those two you can resolve almost all optical drive issues.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We all have limited time to study long and complicated information about RAID theories, but you may be interested as to how RAID 5 works. We made it simple for you by providing the shortest and easiest explanation ever.   First we need to remind …
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now