I have a laptop that does not recognize when a CD/DVD is inserted into it. I have tried the CD's on a different laptop, and they work fine. On this laptop you can't hear the CD loading up or anything. It's like it isn't even in there. I have checked in Device Manager and there is no error icon or anything like that. It says this device is working. I tried upgrading the driver, but Windows said it had the correct driver already installed. I disabled the drive, rebooted, and re enabled it, but it still does not recognize the disc. When the disc is installed and I double click on the DVD icon, it opens a new window, but with no files listed. Could this possibly be a hardware issue, or is it more likely a driver/software issue? Any ideas what to try next?