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computer does not have d and e drive in device manager anymore

Posted on 2006-11-24
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Last Modified: 2013-12-03
I am helping my brother in law with his computer. He no longer has a d and e drive in my computer area. It worked within the past year but he thinks not since a computer guy did some work on it. I attempted to check in the device manager but it does not show either drive. What steps can i take to remedy if any??
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Question by:mhaviland
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kiewitecd earned 250 total points
ID: 18007631
Here is a little checklist:

- Check if you have more than one hard drive in your computer.
- Check if your drives are detected by the BIOS.
- Check in Administrative Tools, Computer Management and Disk Management if you can see your drives.
It may be only partitions that don't have assigned letters anymore.  You may have to activate partitions and/or assign letters to them.
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by:mhaviland
ID: 18007806
When I go to control panel, performance and maintenance, system, hardware, device manager there is no listing for dvd/cd roms. What else can i check to determine it's status and possible solutions? Thanks Matt
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by:kiewitecd
ID: 18007848
You should have a "DVD/CD-ROM drives" category.
If you don't, then your CD/DVD may not be correctly detected or plugged.  You can check if you have a little yellow triangle saying something like "Other devices", you may just need a driver update.  If you don't have this, then you'll have to check inside the computer if the power cord and the IDE cable are correctly connected.
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Expert Comment

by:kiewitecd
ID: 18007856
Again, check if it's detected by BIOS, it will be a good start.  If the BIOS can't see it, you'll need to check inside the box.  Also check if your jumper is correctly set on the IDE cable for primary/secondary setting.
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Author Comment

by:mhaviland
ID: 18008021
How do you check if it is detected by bios?
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by:kiewitecd
ID: 18008156
You can check at the system startup (when the screen is black and it's detecting devices) or you can enter BIOS by pressing the DEL key (or another key if you use a brand-named computer, just check on startup, it's always shown how to enter BIOS) and then you can force a detection or check if it's already detected.
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