What to do with CALs we should not have bought?
Posted on 2006-11-25
We have bought our first server with SBS from CDW for in-house use, never having worked with Win 2003 SBS before. For the operating system, we bought MS part no. T72-00111 which is the 'open new license with software assurance' version, thinking that would be a good version to have, considering our lack of knowledge. The problem is that we also mistakenly bought MS part no. T74-00239, which is the 5-pack CAL with the same 'open new license with software assurance'...but we don't need it, because we only have four computers that will actually access the server (the other computers on the network are strictly web-based).
I have asked the rep if we can 'return' the 5-CAL pack, since we don't need it, or somehow get our money back...and you would think I had shot his mother with all moaning and groaning about what a pain this 'mistake I made' will be on him. So, I asked him if we can 'save it', i.e. not register it, and use it when we sell a new SBS server to a larger client in a few months. He didn't know, of course, and said he thinks there's no way. In other words, he doesn't want to mess with it, and we're stuck having spent $600+ needlessly.
Does anyone know for sure if there's a solution? Will MS somehow 'take back' software that is not used and never will be? We have not even taken delivery yet, especially since there apparently is nothing to 'deliver' except a media kit that we have not received yet. Beyond that, we got an e-mail from MS showing licensing information.
Or, can we simply avoid using the 5-CAL pack ourselves, and use it for a future customer?
Since I'm not getting anywhere with the rep at CDW, should I contact a 'Microsoft licensing specialist', as I saw listed in another post? TIA