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What to do with CALs we should not have bought?

Posted on 2006-11-25
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Last Modified: 2010-04-19
We have bought our first server with SBS from CDW for in-house use, never having worked with Win 2003 SBS before.  For the operating system, we bought MS part no. T72-00111 which is the 'open new license with software assurance' version, thinking that would be a good version to have, considering our lack of knowledge.  The problem is that we also mistakenly bought MS part no. T74-00239, which is the 5-pack CAL with the same 'open new license with software assurance'...but we don't need it, because we only have four computers that will actually access the server (the other computers on the network are strictly web-based).

I have asked the rep if we can 'return' the 5-CAL pack, since we don't need it, or somehow get our money back...and you would think I had shot his mother with all moaning and groaning about what a pain this 'mistake I made' will be on him.  So, I asked him if we can 'save it', i.e. not register it, and use it when we sell a new SBS server to a larger client in a few months.  He didn't know, of course, and said he thinks there's no way.  In other words, he doesn't want to mess with it, and we're stuck having spent $600+ needlessly.

Does anyone know for sure if there's a solution?  Will MS somehow 'take back' software that is not used and never will be?  We have not even taken delivery yet, especially since there apparently is nothing to 'deliver' except a media kit that we have not received yet.  Beyond that, we got an e-mail from MS showing licensing information.

Or, can we simply avoid using the 5-CAL pack ourselves, and use it for a future customer?

Since I'm not getting anywhere with the rep at CDW, should I contact a 'Microsoft licensing specialist', as I saw listed in another post?  TIA
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Question by:sasllc
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Jeffrey Kane - TechSoEasy earned 500 total points
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First of all, even if you had more devices, you most likely should not have gotten T74-00239 because those are DEVICE CALs, and very few organizations use Device CALS.  More often, they would use T74-00186 which are USER CALs.  (The difference is that Device CALs are if you have a lot of people that share one computer and USER CALs cover multiple devices for the same user, such as mobile devices, laptops, etc).  

That issue alone though, would tell me that your CDW rep did not do his job.  You already DID contact a Microsoft Licensing Specialist... that's what CDW is.  

So... they made the mistake, and they definitely need to fix it.  If your rep didn't respond properly, talk to his supervisor, if he doesn't respond properly call the president of CDW.  Really.

The email you got from Microsoft has your information, along with a link to accept the Open License Agreement.  If you haven't accepted that agreement on line, don't do it.  If you have, then you might need to also contact Microsoft Support in order to get this fixed, but I'd start with CDW first.

Also, if you've paid by credit card, contact your credit card company and dispute the charge.  There is absolutely no reason that CDW should have sold this license to you because as you stated, you trusted thier advice because of your lack of knowledge.  If you bought these online without speaking to a rep, then they should have at the very least provided you with specific return policy information before agreeing to finalize the order.

I would add, though, that because the CALs have Software Assurance, you could switch them from Device to User if you thought you might want to keep them.  Also, it is good that you bought Software Assurance for your server license... be sure to access the licensing web site to see the benefits that you get with SA.

Jeff
TechSoEasy

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