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Problems with a network connection

I have an issue that has me stumped.  I have a friend who has a DELL laptop with XP Pro who has connected to his home network.  He is able to ping yahoo.com from DOS and get 4 replies back but is unable to connect to the internet with IE 6.0.  I installed Firefox and still am unable to view a webpage.  Other computers are able to access the internet through his wireless network but I cannot figure out what is wrong with his browser (or at least that is what I thought was wrong so I installed FireFox) but now it doesn't appear to be a browser issue because Firefox won't connect either.  What am I missing or doing wrong?
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monkst
Asked:
monkst
1 Solution
 
killbradCommented:
Disable any antivirus.  Make sure you are not using proxy and that your firewall is not blocking.  

If that doesn't help, what IP address comes back when you ping yahoo.com ?
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AlexNekCommented:
try to use first cable connection to DSL router, or check WIFi monitor on the laptop.
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lrmooreCommented:
Try resetting the Winsock with a repair tool
http://www.tacktech.com/display.cfm?ttid=257

Winsock Repair for XP:
http://www.spychecker.com/program/winsockxpfix.html

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?kbid=318378

Repair Internet Explorer 6
http://www.theeldergeek.com/repair_ie6.htm

http://support.microsoft.com/?kbid=293907

Page can't be found error (remove index.dat)
http://searchwin2000.techtarget.com/tip/1,289483,sid1_gci866794,00.html

Start > Run sfc /scannow
http://support.microsoft.com/default.aspx?scid=kb;en-us;310747 
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