Or, at least that seems to be the pattern...
The user has XP Pro SP1, and Norton IS has been disabled for some time (she said she disabled it because she could not do the online renewal!) She also does not have the Windows firewall turned on (again, in SP1), so I guess there's no telling what all bad stuff may be on her computer. (And I do realize that these issues--SP1 and no firewall--need to be resolved.)
The problem is that there are many websites she cannot get on--it goes to the usual 'page cannot be displayed' screen.
She CAN get on sites such as msn.com with no problem, and go to the various links with no problem.
But sites she is having problems with include these:
bankofamerica.com won't come up at all.
universalcard.com won't come up at all.
citibank.com comes up OK, but if she clicks on the sign in screen, it fails.
aol.com comes up OK, but if she clicks on the sign in screen, it fails.
ebay.com comes up OK, but if she clicks on the sign in screen, it fails.
Note that I WAS able to download the new version of adaware, and it removed the old version and installed the new one, but I cannot get the latest definitions; it gives me an 'error retreiving updates' error.
She still has Norton Internet Security on her computer, and although it recently expired, it says the last update to her virus defs was 10/04/06, so I ran a virus scan and it found nothing.
I also cleaned up temp internet files, and unchecked virtually everything in msconfig and restarted.
And, in the IE tools, I went to Advanced and restored defaults, and did the same at Security>Internet>Custom Level, resetting it to Medium.
Does this info give any hint as to what the problem might be, and steps I can take to fix it? TIA