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Problems With Crystal CS4205 Audio Sound Card On A Dell Latitude C400

Posted on 2006-11-26
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Last Modified: 2009-08-03
Hi All
 
I wiped the hard drive of a Latitude C400 laptop  (Previously running Windows 2000 Pro) last Friday and installed Windows XP Pro instead.
 
I installed the sound driver (Crystal CS4205) which i obtained from the Dell website and it installed without any problems.  It prompted me to reboot the laptop after installing the sound driver and on shutdown, I got the sound of windows shutting down.  On booting up and going back into windows however, there's no sound.  I've checked the sound driver in Device manager and it has the yellow exclamation mark next to it saying that the driver failed to load up.
 
 I've uninstalled the driver and rebooted the laptop, the sound card is detected once it loads up windows and automatically installs the driver.  Again, I'll have sound until the next time i reboot the laptop and then the sound driver will fail to load up again.
 
I've looked in Event Viewer but can't see anything that sheds light on why this is happening, i'd really appreciate any suggestions on how to troubleshoot this problem.
 
Thanks
 
Dave Kelly
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Question by:Dkellz
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12 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 18017706
did you install the chipset drivers first? if not, do so
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Author Comment

by:Dkellz
ID: 18018151
Hi Nobus

Thanks for your response, I installed all the latest drivers and upgraded the Bios version to the latest one on the Dell website.  I didn't see a driver for the chipset though so that wasn't installed, i'll get onto Dell now to see if they can supply me with the latest chipset driver.

Dave
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Author Comment

by:Dkellz
ID: 18018273
I've now obtained the chipset driver from Dell, strange how this wasn't listed originally.  I've asked Dell if they can now put this up with all the other drivers for future reference.

The user will bring in her laptop this Thursday so i'll install the chipset driver then and let you know how I get on, thanks again for your help.

Dave
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LVL 93

Expert Comment

by:nobus
ID: 18018893
ok- i'l be waiting
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Author Comment

by:Dkellz
ID: 18077827
Sorry for the delay on getting back to you on this one.  Uninstalled all the drivers on the laptop and then installed the chipset driver that Dell supplied me with followed by all the other drivers last Thursday but found this made no difference.

I spent nearly two hours on the phone to Dell technical support and by the end of the call they were claiming that the audio driver was XP compatible but not compatible with SP2.

Rebuilt the laptop again with just Windows XP (without SP2) and then installed the chipset driver followed by the other drivers but still the same issues with sound.

Spoke to Dell again, they've now claimed that  the audio driver isn't Windows XP compatible despite the dell website claiming that the driver is XP compatible and a sticker on the laptop itself saying designed for Windows XP.  Dell advised downgrading to Windows 2000 again as the sound should then work.  

Having down graded to Windows 2000, installed all drivers as before, still a sound issue.  The only other thing I could think of is a bios issue.  When I got the laptop a few weeks ago, the bios version was A03, I obtained the latest bios version A12 from the Dell website and upgraded to A12.  I've now obtained the file for A03 from Dell and intend to flash the bios again and down grade it from A12 to A03 this coming Thursday, i'll let you know how I get on.

Dave

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LVL 93

Expert Comment

by:nobus
ID: 18078207
aren't pc's wonderful ? !   - - - what a passtime!
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Author Comment

by:Dkellz
ID: 18201682
This has been an ongoing issue, which I've so far failed to resolve.  I beleive it may have something to do with the fact I upgraded to bios to the latest version.  I've tried all suggests but its still outstanding, i've i've been on the phone to Dell for a considerable amount of time, i suspect this issue will remain unresolved
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LVL 93

Accepted Solution

by:
nobus earned 1000 total points
ID: 18201904
well, if the sound card is bad, we cannot fix it, unless by a mobo replacement.
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Expert Comment

by:noe000
ID: 23839150
I have a dell C400 with the same problem but it is worth clarifying that the dell C400 has a seperate sound card board thet can be bought seperatey without replacing the whole board
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