[SBS2003] repair Licensing tool

Posted on 2006-11-27
Last Modified: 2008-01-16
Hello all,

I'm having an issue with a brand new SBS 2003 R2 installation.
If I go to Administrative tools\Licensing I see the normal product id (including 5 licenses) but when i click on one of the buttons (e.g. Add Licensed or Restore licenses) it gives me an error message:
The title bar of the message: "Microsoft Internet Explorer"
The content of the message: "Unspecified error"

The problem is, that it now doesn't allow me to transfer licenses from another (Old) SBS server

What I tried already:
Repair with:
"C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\LICENSING.MSI"

Removed IE7 and reverted back to IE6 with medium security (for testing)

Is there any way to repair this issue?
Question by:JeePeeTee
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18018220
Just to test if this is really an IE error, try right clicking on "Licensing" in the left column and see if you can select the optional action from there.


Author Comment

ID: 18018286
Hello Jeff,

Tried that already (forgot to mention that)...
The behaviour is different though, it doesn't respond at all when I right click on an option in the All Tasks section. It acts like nothing has happened...
LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 500 total points
ID: 18018429
Then it sounds as though you have either an incomplete or faulty install.

Do you still have the "Continue Setup" icon on your desktop?  If so, click it to finish the installation.  If you've already done that, or if you deleted the shortcut, you can simply insert SBS CD1 while logged in as the builtin Administrator, and click "Install Now" from the cd's install menu that pops up.

The latter option would essentially do a repair install which should get things going right.


Author Comment

ID: 18022045
Hello Jeff, continue setup wasn't available, but I tried repairing through the add/remove software and then the SBS section this worked...
Thanks a lot!
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18025304
Terrific!  Glad you got things going!


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