Any way to recover the Outlook Outbox email that was stuck?

Posted on 2006-11-27
Medium Priority
Last Modified: 2010-04-08
Good Morning,

One of our users had quite a few emails stuck in his 'Outbox'.  While at his desk I tried a few different things just with a little research and nothing worked.  One of those being running 'Repair and Detect'.  I restarted his computer and his 'Outbox' is empty now but they're not showing up in his 'Sent' folder.  I'm afraid I've lost them.  Is there any way to recover them?

He is the only one of our users that this has happened to and twice at that.  I've read that a possible cause is when a message is opened in the Outbox, the status of the message has changed and it won't be sent without manually clicking 'Send'.  What are the other causes for this.  I'd like to be able to educate the user so that this doesn't keep happening.

Thanks for your time,

Question by:dweb937
  • 2
LVL 97

Accepted Solution

war1 earned 1000 total points
ID: 18020895
Greetings, dweb937 !

Try this trick to recover deleted mail.  Run PST2GB

This tool is for repairing PST file that are over 2 GB. But the side effect is to undelete deleted emails.  Then run ScanPST to recover the emails.

Outlook Recovery is an expensive program that may recover the mail.

There is s free Demo recovery that shows you what can be recovered.

Messages can stick in Outbox when it is too big.  Maybe an attachment is too big.

Best wishes!

Author Comment

ID: 18022038
thanks war1, I'll look into this and get back with you tomorrow.

LVL 97

Expert Comment

ID: 18054452

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

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